Bellco CU Implements New Call CenterService
DENVER - (08/30/05) -- Bellco CU said it has signed withTeleDirect International to install the company's Liberation 6000contact center management system. The Liberation 6000 systemhandles both customer service and collections. It allows callcenter managers to quickly create, launch, monitor and track memberservice, acquisition, retention, loyalty, messaging, collectionsand research campaigns. The Liberation 6000's Voice Agent featurewill allow the $1.5 billion credit union to initiate automatedcampaigns at unspecified times without using agent stations and tocreate different voice messages to be delivered to a member of ananswering machine.