DENVER - (08/30/05) -- Bellco CU said it has signed withTeleDirect International to install the company's Liberation 6000contact center management system. The Liberation 6000 systemhandles both customer service and collections. It allows callcenter managers to quickly create, launch, monitor and track memberservice, acquisition, retention, loyalty, messaging, collectionsand research campaigns. The Liberation 6000's Voice Agent featurewill allow the $1.5 billion credit union to initiate automatedcampaigns at unspecified times without using agent stations and tocreate different voice messages to be delivered to a member of ananswering machine.
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The Jackson, Mississippi, company will use proceeds from the sale of its Fisher Brown Bottrell Insurance unit to restructure its investment portfolio, moving $1.6 billion of low-yield securities off the balance sheet.
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The store-branded card issuer is raising annual percentage rates and adding fees for paper statements to compensate for lost revenue. The Consumer Financial Protection Bureau's new regulation is scheduled to take effect on May 14.
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At the banks' annual meetings, shareholders at both companies struck down proposals that would have split the board chair and CEO roles. Two other proposals also failed to win shareholder support, one concerning energy financing and another on pay gap analysis.
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Congressional Review Act resolutions are ramping up ahead of the 2024 election cycle. Experts say that, although none are likely to become law, the resolutions are still powerful messaging and political tools.
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The ABA is testing an information-exchange network to allow banks to share their fraud data with each other. Companies including Baselayer are also building solutions.
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Republicans on the House and Senate Small Business committees are accusing the SBA of being irresponsible in granting Funding Circle permission to participate in its flagship loan-guarantee program.
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