BETHPAGE, N.Y. – Bethpage FCU announced it is implementing Verint Systems’ Impact 360 for Retail Financial Services Workforce Management solution – which includes forecasting, scheduling and strategic planning functionality.
The $3 billion credit union invested in Impact 360 for Retail Financial Services to help improve operational efficiencies and member service across its 19 branches.
The workforce management solution, specifically designed for branch environments, helps credit unions accurately forecast customer demand and transaction volumes, optimize staff schedules against forecasts, and conduct "what if" scenarios to test staffing options to deliver better service cost effectively. Leveraging the solution’s strategic planning capabilities further assists credit unions in determining their optimal branch staff mix of full-time, part-time and peak-time employees, as well as helps predict future staffing requirements based on trends, historical data and projected market growth.
Verint Systems is based in Melville, N.Y.
