Branch Management Improved With 'BetterLobby'

Register now

SAN FRANCISCO - (09/22/04) -- Better Branches said it hasintroduced a new solution, called Better Lobby, which automatesbranch lobby management to help streamline, measure and reportnon-teller activities. The system was designed with the help ofSAFE CU and the Poulton Consulting Group to help improve a member'sbranch experience, improve member service. Better Lobby recordsarrival, wait time, visit purpose and consultation time for everybranch visitor to the service platform, and integrates with otherapplications to check identity and record the outcome of memberconsultations. It provides current and past report-based insightinto branch traffic, employee performance, purpose of visit, andstaff utilization.

For reprint and licensing requests for this article, click here.
MORE FROM AMERICAN BANKER