Canadian Firm Launches Online Member Survey
TORONTO – Corsential announced general availability of its Credit Union Voice of Member survey and satisfaction program.
Corsential said Voice of Member is based on the Net Promoter Score and optimized for the credit union community. The program includes a continuous relationship survey, online analytics, normative data and service recovery alerts.
Corsential also offers a closed-loop performance management capability which the company said is effective in driving individual improvement of front line employees, therefore enabling the delivery of superior customer service.