OAKLAND, Calif. – Chevron FCU said it has implemented Digital Dialogue’s 24/7 call center operations and software solution for credit unions.
After a soft launch in June, which saw more than 1,200 calls, Chevron announced to its members the call center on Tuesday, September 16. Credit union officials utilized the soft launch to validate how the initial scripts would work and develop additional scripts that addressed the specific and unique questions and requests from members.
Chevron also signed a five-year agreement to convert its 40,000 offline debit and 15,000 PIN debit accounts to PSCU Financial Services, the parent of Digital Dialogue.
