RALEIGH, N.C. – Coastal FCU has become one of the first credit unions to completely convert its entire network – 13 branches in all – to video tellers.
The $2 billion credit union has installed 60 video teller terminals from uGenius.
Coastal begin pilot testing video tellers in 2003 and began installing them in its branches in 2008.
The credit union maintains actual people – branch managers, loan officers and other service reps – at each of the branches to handle members’ non-transactional needs.
