CUNA Mutual Consolidates CollateralProtection Support Centers

Register now

DALLAS - (05/05/06) – CUNA Mutual Group announcedThursday it plans to consolidate support functions for itsCollateral Protection Insurance product line from the 11 officescurrently providing support into one larger Customer OperationsCenter here. A company spokesperson said no decision has been madeon the fate of those 11 locations or their employees, who provideproduct administration, call center and claims support. Plans areto expand the LoanLink Center that is jointly owned by CUNA Mutualand state leagues as part of drive announced in April by CUNAMutual CEO Jeff Post to reinvent customer service, while alsocutting costs. The center is to be operational by year-end.“Right now, we don¹t know the timing or the employeeswho will potentially be affected,” CUNA Mutual spokespersonRick Uhlmann, told The Credit Union Journal.

For reprint and licensing requests for this article, click here.
MORE FROM AMERICAN BANKER