CUNA OpSS Council Seeks Nominations

MADISON, Wis. - Nominations are being sought for the third annual CUNA Operations, Sales & Service (OpSS) Council's Best Practices Awards. The awards were created to identify, recognize, and share new approaches and solutions with universal application in the credit union movement.

One winner for each of the following four categories will be chosen, without regard to credit union asset size, based on strategy, process, application, and results:

* Sales and Service Management - Includes innovative approaches to creating and cultivating a sales culture, unique sales coaching or incentive programs, or staff sales tools designed for selling and customer relationship management.

* Branch Design-looks at the non-traditional elements used in the development of new/remodeled branch facilities that will enhance member service.

* Call Center Operations-seeks outstanding performance and excellence in call center operations.

* Operational Efficiency and Productivity-highlights tactics to increase expense control, improve productivity, and to provide measurable member benefits.

Entries for these awards must be received no later than July 20. Descriptions and entry forms are available online at www.cunaopsscouncil.org, select the "Best Practices Awards" link contained in the "Events" pull down menu.

For info: Bobbi Bischke at 800-356-9655, ext. 4018, or by e-mail at bbischke cuna.coop.