SEAFORD, Del. – Sussex County FCU is the first U.S. financial institution to install NCR’s new virtual teller ATMs, APTRA Interactive Teller, which gives members the choice of either self-service or an interactive, live audio and visual experience, NCR announced this morning.
APTRA Interactive Teller lets credit unions and banks offer access to teller services during non-traditional banking hours, build new small-footprint branches, and provide full teller services in areas not served by branches, while taking advantage of advanced features of NCR ATMs like intelligent deposit, bill pay and new account and loan initiation.
The $225 million credit union installed personal teller machines equipped with early version uGenius video teller technology last year and decided to upgrade the technology across their ATM network, using NCR APTRA Interactive Teller ATM solution to facilitate.
“We’ve been able to serve members faster during busy times using the kiosk experience, and its received increasingly heavy transaction volumes,” said Pamela Fleuette, president of Sussex County FCU. “By working with NCR to deploy APTRA Interactive Teller ATMs, we can move that virtual teller experience outside the doors of the branch, which will let us offer the service after hours and not just when the branch is open.”
NCR said it will begin additional installations at other financial institutions throughout the U.S., Canada, Australia and other countries during the next three months.
