Don't Recognize Your Own Tellers? Study Of Turnover Says You're Not Alone

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Slightly more than one in four credit union tellers were new to members during 2002, according to a just-released survey.

D. Hilton Associates, Inc. said its 2003 Employee Hiring and Turnover Survey found that 28% of employees with credit unions at the end of 2002 were not with the same employer the previous year.

Replacement hiring accounted for most of the workforce change, but nearly 10% of the employees overall were occupying new positions, D. Hilton said. Larger credit unions-those with assets of at least $400 million-were most likely to have created new positions. Among this group of respondents, nearly 13% of employees occupied newly created positions, according to the firm.

"Not surprisingly, the Hiring and Turnover Survey revealed significant differences in retention of full-time and part- time employees," said D. Hilton's analysis. "While the credit unions retained 78% of their full-time workforce, only about 44% of part-time workers ended the year with the employers with which they began it. Analysis by position indicates that replacement employees were most common in call center and teller positions. However, because of the sheer number of tellers employed, tellers accounted for more than half of the total replacement employees hired in 2002. New positions were most common in the loan processing area, where they composed more than 12% of the year- end workforce."

The Hiring and Turnover survey also explores the effects of salary and benefits on employee retention, as well as average employee tenure in various positions, including tellers, MSRs, call center representatives, loan processors, loan officers, clerical, front line manager, middle manager, and senior manager. Data is also broken out by asset range, membership range and employee range. In addition, the report provides a regional breakdown of salary data.

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