LAS VEGAS – Fuze Digital Solutions today announced at Call Center Week here it has filed a patent application for new technology that facilitates, motivates and rewards people in a community for contributing content to a knowledgebase.
With the new technology, the more relevant content a person contributes, the more recognition or rewards he or she will receive.
Fuze, based in Bellevue, Wash., helps companies build and sustain customer loyalty by facilitating education, communication and collaboration with customers during the support process. The Fuze Suite is a set of modules that are Web-based and easy to manage, helping companies provide outstanding and consistent care across all support channels including website, chat, e-mail and phone.
Among the users of the Fuze Suite are: Washington State Employees CU, Bellco CU, All City CU, Qualstar CU, Whatcomm Educational CU, iQ CU and Lockheed FCU.
