ORLANDO, Fla. – Insight CU has implemented FMSI’s Teller Management System, which will allow the credit union to schedule tellers based on forecasted member transaction volumes and enhances their coaching opportunities.
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FMSI said its Teller Management System will allow Insight to gain better control of labor costs while increasing service levels.
Historically the credit union staffed its teller lines by the number of available teller stations. FMSI’s TMS solution has transformed the $475 million credit union’s scheduling approach by allowing it to schedule tellers based on forecasted member transaction volumes.
FMSI is based in Atlanta.
