WINSTON-SALEM, N.C. - (06/22/06) Members and other passers-bycant help but notice the glow of member services emanatingfrom Truliant FCUs new headquarters. A 64-foot-highfiberglass tower is topped with an ambient light beacon thatconstantly changes its color, depending on member satisfaction. Themember measure is the brainchild of Truliant CEO Marc Schaefer, whois constantly searching for ideas to strengthen the value ofmembership for his 200,000 members. The tint of light is determinedby two questions asked members after a transaction: how would theyrate the level of their service; and do they feel like a part ofTruliant. The results of the survey are transmitted from the $1billion credit unions headquarters and five other Charlottebranches by satellite and to the beacon, which changes colors every17 minutes based on the input. Blue means that members are verysatisfied with their service. The light gradually changes colors asmember sentiment changes: to a different shade of blue; to yellow;then green. The reason this was done was to measure membersatisfaction, Schaefer told The Credit Union Journal. Themost recent data shows that 85% of the 13,824 members surveyed saidthey are very satisfied with their service. Asimilarly overwhelming margin feel they are a part of the creditunion. Schaefer has been working to promote the value of creditunion members in light of the growing conversions to mutual savingsbanks, and constantly stresses the member/ownership at his creditunion. The members tower is located outside ofTruliants new $20 million headquarters, where the creditunion moved a year ago. The branches have smallerorbs, or lights that indicate membersatisfaction.
-
The Philadelphia-based bank's parent company, Republic First Bancshares, had been roiled by a yearslong proxy battle involving activist investors groups and its former CEO.
4h ago -
The Wyoming-based digital asset bank filed paperwork to challenge last month's district court ruling, which affirmed the Federal Reserve's view about its discretion over master account applications.
9h ago -
The former head of the Consumer Financial Protection Bureau resigned Friday after the troubled rollout of the Free Application for Federal Student Aid led some House Republicans to call for his resignation.
9h ago -
The San Antonio-based bank said that loan growth, fueled in part by its expansion in key Texas markets, may compensate for pressure on deposits. It slashed the number of rate cuts it expects this year from five to two.
10h ago -
Mississippi's Renasant names its next CEO; environmental fintech Aspiration Partners spins out its consumer brand; the OCC adds five weeks to comment period for Capital One-Discover merger; and more in the weekly banking news roundup.
10h ago -
The Wisconsin banking company forecasted loan growth of 4% to 6% for the full year, driven by an expansion into new commercial and consumer credit lines as well as enduring economic strength in the Midwest.
April 26