KINGSTON, N.Y. – Mid-Hudson Valley FCU, one of the first deployers of the 24x7 video teller, is the first credit union or bank to offer the technology at the drive-thru lane.
The $730 million credit union is using the same video tellers invented by uGenius Technology that it implemented at more than half-dozen branches to now offer round-the-clock teller services at its drive-thru lanes. "The drive-up configuration adds a new, and even higher level of convenience", said Bob Michaud, the credit union’s chief marketing officer.
uGenius’s 24/7 Drive-up Personal Teller can handle almost any transaction done at a teller window such as withdrawals, deposits using both checks and cash, loan payments and account transfers. The member interacts with the teller through a video portal where they can see and hear each other, just like in the branch but from the comfort of their vehicle. Tellers assist members from a central location in Mid-Hudson Valley’s headquarters in Kingston, N.Y. "There are many times when our members need to speak with a teller. A machine, even some of the newer, full-featured ATMs, can't offer that level of personal service," said Michaud.
"The MHV brand is centered on a promise to members to build banking around them and their needs,” said Michaud. “We strive to continuously take member service to a higher level and the 24/7 Personal Teller technology easily allows us to deliver on that brand promise. Now members don't even have to leave their vehicles to interact with our tellers."
