Navy Federal Replaces Contact CenterDialer
VIENNA, Va. - (01/19/05) -- Navy FCU said it has signed withNoble Systems Corp., of Atlanta, to provide technology to manageits inbound and outbound member contacts. The credit union giant isreplacing its existing contact center dialer with Noble's unifiedcontact management platform. The system will provide the $22billion credit union with a universal queue, interactive voiceresponse, built-in database, and support for a high-transactionenvironment with a redundant host and real-time report server. Theunified system will be installed at 200 agentworkstations.