NCUA Complaint Portal Now Open to Credit Unions

In the aftermath of the National Credit Union Administration's new complaint procedures, the regulator is expanding the use of its Consumer Assistance Center.

Credit unions can now access the portal, located on the MyCreditUnion.gov website, to check on the status of complaints and respond to them.

To secure these services, a credit union must register by sending a direct message from its top executive to consumeraffairs@ncua.gov. NCUA will take between 10 to 15 business days to authenticate the request.

The new complaint resolution procedures, published in a June NCUA communiqué, requires credit unions to address the issue within 60 days, or face an investigation.

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