New Software To Sound OutFraud
DALLAS - (05/26/05) -- Intervoice Inc. has introduced aprogram for call centers that checks a caller's voice print, alongwith past behavior and account knowledge, in order to authenticatea caller's identity. With the voice biometrics system, called OmviaAuthenticator, a customer/member records their voice with theirfinancial institution and the print is saved in a database with theconsumer's records. The print will be compared with the consumer'svoice when he or she next contacts the calling center. Crooksobtain personal data like an address and Social Security number viaID theft, and call the victim's financial institution to accessaccounts, according to the company. Many consumers also find theiraccounts have bee breached after sharing their PINs and passwordswith friends and relatives.