White Paper Explores Due-Diligence
MADISON, Wis.-The CUNA CFO Council has released a white paper on the due-diligence and vendor-management process, increasingly a focus of regulators. Among the topics examined: ID'ing key vendors and risk levels, gathering info for due-diligence reviews, conducting initial and ongoing reviews, tracking and documenting, and in-house and outsourced programs.
For info: go to the white paper section of www.cunacouncils.org and select the "CFO" tab.
Online & Mobile Banking Studies Out
ST. PETERSBURG, Fla.-PSCU Financial Services has released two new white papers on how offering online and mobile banking services and 24/7/365 Call Center support can help credit unions attract new members and boost revenues-while containing costs.
The free papers, "Using Online Tools and Services to Attract and Retain Members" and "Call Centers: A Valuable Resource in Challenging Times," respectively, can be found at www.pscufs.com.