Consumer Dissatisfaction With Banks On The Rise
ANN ARBOR, Mich.–A new survey shows growing dissatisfaction among consumers with their bank. The survey, from CFI Group, found bank call centers had the largest drop in customer satisfaction among eight industries from last year.
The research firm said one reason for the drop is that customers are calling under more unpleasant circumstances. “To the extent that people are calling for fear of losing their homes, rather than to get another box of checks, it’s clearly a very different interaction,” said Sheri Teodoru, a program director and partner at CFI Group, who wrote a report based on the survey. Similarly, a new report released in May by J.D. Power & Associates also gave banks lower marks in customer satisfaction. The primary driver in that finding appeared to be an across-the-board rise in fees.
Shell FCU Teams Up With Green Business Alliance
DEER PARK, Texas–The $320-million Shell Federal Credit Union reports that with the assistance of the Green Business Alliance, it has successfully implemented specific green operating procedures that will benefit the environment and its employees through the integration of environmental stewardship into their daily business practices. “Shell Federal Credit Union is committed to doing our part to help address environmental sustainability,” said Angela Head, SFCU‚s VP-marketing. “We believe that our work to ‘greenify’ our organization will help the environment and will provide an impressive differentiator for prospective members who are considering using our services. It can also be a meaningful tool for retaining our current members.” In making its company Go Green, Shell Federal Credit Union has made changes to its daily operations as they relate to copying, printing, energy use and more.(c) 2008 The Credit Union Journal and SourceMedia, Inc. All Rights Reserved.http://www.cujournal.com http://www.sourcemedia.com
