One piece of advice from Tom Glatt

One piece of advice from Tom Glatt: A CU can be lost as the result of poor service. “Good service” isn’t good enough anymore, says Glatt. It must be exceptional. Glatt recommends CUs read “Good to Great: Why some Companies Make the Leap and Others Don’t,” by James C. Collins. (c) 2008 The Credit Union Journal and SourceMedia, Inc. All Rights Reserved.http://www.cujournal.com http://www.sourcemedia.com

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