WEST PALM BEACH, Fla.-If 2009 proved challenging to credit union operations teams all around the country, they had better be ready for more in 2010.
From adjusting to new credit card and overdraft policies and still more legislative and regulatory changes coming down the pipe, to finding ways to grow and keeping business won from the banks, operations teams will have their work cut out for them. CU Journal asked members of the CUNA Operations Sales and Service Council to discuss the top challenges of 2010 and how they intend to meet them.
Retention Contention
Keeping business won from banks must be a top priority
KANSAS CITY, Mo.-Retaining members, especially the new business from banks, should be a top priority in 2010, according to Debbie Baumann, VP-operations at the $413-millon Mazuma Credit Union.
Yes, We're Open
Maintaining branch network will be key to success
SPOKANE, Wash.-If there is a challenge facing the $990-million Numerica Credit Union, along with scores of other CUs, it is finding ways to keep branches open.
Remember Members
Overdraft reform not just about CU
ST. LOUIS-Dave Tate, VP-branch operations at the $1.2-billion Anheuser-Busch Employees CU, is anticipating an intriguing year ahead.
