OSI Unveils Interaction Management Center

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Open Solutions Inc., a provider of integrated technologies for financial institutions, has rolled out the "Interaction Management Center." The product, designed for "frontline and call center employees," offers centralized access to CRM/business intelligence functionality, common transactional capabilities and business process management tools, the company said, which helps efficiency.

Meanwhile, Open Solutions Inc. also reported that Community Savings, Red Deer, Alberta, Canada, has become the first credit union in Canada to select Open Solutions' The Complete Credit Union Solution to address its core data processing needs. Open Solutions entered the Canadian market approximately six months ago with its acquisition of Datawest Solutions Inc.

Though not a Datawest client, Community Savings, with more than 110,000 members, assets of C$1.8 billion and 29 locations, has operated in a service bureau environment for eight years.

When the bureau began a review of its core system direction, Community Savings undertook similar steps.

Along with The Complete Credit Union Solution, Community Savings will also implement Open Solutions' CRM/business intelligence, electronic image/item processing, voice response, safe deposit box, asset collection management, ATM products and multi-channel management products.

For info: www.opensolutions.com.

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