ST. PETERSBURG, Fla. – PSCU Financial Services has signed 65 credit unions to its new CUInitiative for assistance with Regulation e-Overdraft Opt-In.
PSCU said the service offers four solutions that employ the cooperative’s Contact Center operations to quickly obtain member opt-in authorization needed to comply with Regulation E amendments by the deadlines of July 1 and Aug. 15. This service is available to any credit union and is not limited to members of PSCU.
CUInitiative allows credit unions to select one or more activities from a series of member contact options, including: a customized digital message that gives members instructions for overdraft protection; a scripted outbound call from a Total Member Care professional that shows the credit union name on caller ID; and an IVR with an introductory message and toll-free number that allows members to provide opt-in authorization. PSCU Financial Services can provide credit unions with a toll-free number their members can call for answers to frequently asked questions about this new overdraft requirement.
