SAN ANTONIO -
Observed Pavelek: "Credit unions need to ask-of our critical work processes, which ones are not qualified?" He listed several instances where a process should be selected for performance and quality improvement:
* If the process has a high impact on internal or external member satisfaction, directly or indirectly.
* If the time spent on the process is more valuable than the output.
* If members consider their time more valuable than the time they spend in the process.
* If it has a high, negative impact on a CU's budget.
* If it currently relies on more than one level of the CU's hierarchy.
* If it has non-value added steps, such as delays, inspections, storage, rework loops, etc.
* If members are frustrated/inconvenienced by the process.
* If it has a high impact on the CU's culture.
* If it takes up a substantial part of the staff's or management's time.
* If it supports the CU's mission and impacts its ROI.
