LOVES PARK, Ill. – Rock Valley Credit Union has selected Symitar EASE, the outsourced delivery model of the Episys core processing system.
The $90 million credit union said it is growing, and recently launched two new retail locations "progressively designed" with stand-up teller pods in place of the traditional teller line. These new locations are in high-traffic areas and have resulted in an abundance of new deposit accounts and memberships.
This accelerated growth, combined with other considerations, prompted the credit union to take a closer look at its existing core provider to support both short- and long-term growth goals. Rock Valley turned to the Symitar division of Monett, Mo.-based Jack Henry & Associates for assistance.
Mike Rosek, president and CEO of Rock Valley CU, said in a statement, "Our decision to partner with Symitar allows us to leverage technology with more built-in efficiencies that will positively affect every aspect of our credit union, from the front line to the back office as well as member facing activities. Symitar will support the growth for which we have laid plans and will effectively remove any obstacles to better serve our members."
