BEDFORD, Mass. -
RSA, the Security Division of EMC, said its fourth annual Financial Institution Consumer Online Fraud Survey, which includes respondents from eight countries, found:
* 91% of account-holders answered that they are willing to start using a new authentication method, beyond the standard "username-and-password" if their banks decided to offer stronger security.
* 73% commented that they would like their financial institution to use risk-based authentication.
* 69% of account-holders believe that financial institutions should replace username-and-password log-in with stronger authentication for online banking.
* 58% of account-holders believe that financial institutions should deploy stronger authentication for telephone banking.
* 82% of account-holders would like their banks to monitor online banking sessions and telephone banking sessions for signs of irregular activity or behavior-similar to the way that credit card transactions are monitored today.
* While many financial institutions have begun moves to deploy stronger authentication over the past year, only 39% of account-holders are aware of it.
* Less than 70% of respondents in the UK (69%) and in Australia (65%) claimed to be familiar with the term "phishing"-compared to 83% in the U.S. In addition, trust in the online channel continues to erode. 82% account-holders are less likely to respond to an e-mail from their bank due to scams including phishing-up from 79% in 2005 and 70% in 2004- and more than half said that they would be less likely to sign-up for or use online banking as a result.
* 44% of account-holders reported that they have become increasingly concerned about other types of attacks (besides phishing), such as Trojans and keyloggers, over the past six months.
For more info: www.RSA.com.
