SOUTH BEND, Ind. – Teachers CU is upgrading its 85 Diebold Opteva ATMs by adding monitoring services to enhance security and ATM uptime and incorporating deposit automation technology to improve convenience.
Diebold will upgrade the $2 billion credit union’s Opteva ATMs to include advanced monitoring technologies. These outsourced services will help improve the security and reliability of Teacher’s self-service channel. For example, ATM Endpoint Protection by Symantec provides secure firewalls and maintains up-to-date antivirus software to protect ATMs against malware attacks.
To maintain the availability of the ATMs, Diebold will actively monitor the terminals using its Diebold Advisor service. This automated monitoring service sends detailed ATM status messages, such as paper jams and dispenser faults, to Diebold's monitoring center. There, operators can attempt a remote fix or dispatch a repair service to help restore ATM availability as quickly as possible.
Teachers currently has 14 ATMs capable of deposit automation through Diebold, with more than 30 additional machines planned in the near future. This technology will enable credit union members to make convenient envelope-free check and cash deposits at the ATM, giving members quicker access to their funds and eliminating a significant amount of fraud potential.
