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FORUM, iPay In Partnership

INDIANAPOLIS-FORUM Solutions, LLC, a CUSO founded by FORUM CU, is partnering with iPay Technologies, a turnkey online bill pay solution provider to deliver custom solutions to financial institutions. The partnership brings together iPay's bill payment solutions and FORUM's Total Account Processing System, a suite of browser-based products that includes instand loan decisioning. For info: or

Family Security CU To EPL

SHELTON, Conn.-Sound Software, a subsidiary of Open Solutions Inc., said it has signed 15 new financial institution clients, including three credit unions: River Valley CU, Miamisburg, Ohio; USA FCU, Auburn Hills, Mich. and Vermont State Employees CU, Montpelier. Sound Software provides lending management and loan origination systems for credit unions and banks.

Personix Receives High Ratings

BROOKFIELD, Wis.-The Personix unit of Fiserv, Inc. has received the highest rating of participants in a 2003 study of best business practices conducted by Madison Advisors, a Texas-based consulting firm specializing in customer communication technologies, Fiserv announced. Conducted annually, the Madison Advisors Best Practices Study measures business practices associated with the manufacturing and delivery of personalized documents such as statements, transaction summaries and checks for both print/mail and electronic delivery. Personix exceeded the overall average in 20 of the 21 measured areas and attained "Best Practice" scores, the highest mark possible, in eight areas: workflow, hardware, functionality, service level agreements, processes and procedures, equipment utilization, quality metrics and financials.

For info:

aaBeck releases WebMRM

HINSDALE, Ill.-aaBeck Technology Group, Inc. has released WebMRM, a web-based Member Relationship Marketing tool. The company said WebMRM enables one-to-one marketing through the credit union's website providing members with tailored offers and messages based on specific criteria, resulting in higher readership and a greater potential for sales. The product is in place at F&A FCU, Monterey Park, Calif., where COO Michael Harden said, "On the product side we're promoting a wide variety of loans and investment products. On the behavior side we're educating members about the benefits of lower cost services like direct deposit, home banking, and bill pay. We'll use the subsequent savings to provide even better rates to our members."

For info: 888-512-1099 or

USA FCU Selects Open Solutions

AUBURN HILLS, Mich.-USA Federal Credit Union has selected Open Solutions Inc.'s relational enterprise data processing suite to handle all core processing operations and loan origination for the credit union. The $600-million CU serves approximately 68,000 members and more than 200 SEGs. The credit union said that it was seeking a comprehensive processing solution that would enable it to be even more responsive to members and provide full-service banking and quick turnaround for service and back office processing. "We knew we needed to expand relationships with our members and bolster value-added services. In exploring The Complete Credit Union Solution, we realized that it would allow us to take advantage of many new features that we did not currently offer," said the CU's CEO, Mary McDonald.

For info:

500 Now Use Web Cash Mngr.

NEWTON, Mass.-Politzer & Haney, a provider of web-based corporate banking systems, said the number of credit unions that have access to its Web Cash Manager now exceeds 500.

"By bringing Web Cash Manager's robust functionality and innovative features to the marketplace, credit unions can deliver state-of-the-art web-based banking products and services to their members," the company said. "I think this news will surprise many in the marketplace who don't realize the market share that P&H has with credit unions," said Ralph Dangelmaier, president of P&H. "The corporate credit unions who partner with us are able to offer the most flexible solutions for their members and, in turn, the end user customers."

For info:, or 617-796-7700.

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