RICHARDSON – Texans CU announced it has implemented Onyx Software Corp.’s customer relationship management system. As part of an enterprise-wide Onyx roll-out, the $1.5 billion credit union implemented Onyx Contact Center, using the system’s business process automation and intelligent call scripting to allow employees to respond to member interactions faster and more reliably. The platform gives Texans employees a single, comprehensive view of member information.
JPMorganChase wants to expand its digital bank offerings to three more European countries, according to a new Financial Times report; M&T Bank Corp. elects Jerry Jacobs Jr. to the board of directors of both its parent and banking subsidiary; Citizens Financial Group names Chris Emerson as head of investor relations; and more in this week's banking news roundup.
Banks that don't embrace embedded payments now risk losing out to more nimble rivals in the near future.
Anthropic's head of banking told New York Banking Summit attendees that the future is agents that operate autonomously alongside employees.
Chair Travis Hill said SVB showed banks can't always sell securities fast enough to cover deposit outflows, but acknowledged the "stigma problem" with discount window borrowing remains unsolved.
At a conference in New York, Joseph Otting reflected on the difficult hiring decisions he made early in his tenure heading Flagstar Bank, which just two years ago was on the verge of collapse.
Back-office automation fintech BILL Holdings is using JPMorgan Payments white-label digital wallet to subledger its own clients' accounts. Reconciling client payments for BILL's corporate card, the BILL Divvy Card is the company's first use case.
