Training Facility Includes Full Mock-UpOf Branch

November 28, 2005, 1:00 a.m. EST 1 Min Read

LAKE JACKSON, Louisiana - (11/28/05) Texas Dow Employees Credit Unionreported it is already seeing dividends from a new trainingfacility it has opened that includes a mock branch set-up. The roomincludes a remote teller system, mock teller stations and cubiclesset up in the same way the credit unions branches are.Training Director Caite Blount said the goal is to make front-linestaff comfortable and at-ease when they are first put in front ofmembers. TDECU has a training cycle of approximately 31 days.Employees are videotaped and critiqued during the training. Thecredit union said that all employees are taught the R.E.A.L. methodof member service, an acronym for Real, Efficient, Accommodatingand Loyal.

Processing Content

For reprint and licensing requests for this article, click here.

MORE FROM AMERICAN BANKER

Politics and policy

Housing bill passes House with community bank riders

A housing bill that already passed the Senate cleared the House Monday evening, but included bipartisan community banking provisions that have already raised objections in the upper chamber.

By Claire Williams

9h ago
Banking

15 most recent bank failures

Fifteen banks have failed since November 2019, with the most recent one occurring on Jan. 30.

By Editorial Staff

February 9
Regulation and compliance

CFPB blocks GAO investigators in layoff report

The Government Accountability Office was tasked with investigating the Consumer Financial Protection Bureau's stop-work order, but CFPB officials refused to meet with or provide information to Congress' investigative arm.

By Kate Berry

February 9
Federal Reserve

Fed's Waller: 'Everyone is yelling at me' on skinny accounts

Federal Reserve Gov. Christopher Waller said comments from banks and fintech firms reveal sharply different priorities in the creation of the central bank's proposed "skinny" master accounts.

By Maria Volkova

February 9
Fraud

Georgia woman sentenced for $1.5 million bank fraud scheme

Check fraud has risen 385% since the pandemic, with criminals using stolen mail and digital tools to deceive major financial institutions.

By Carter Pape

February 9
Corporate governance

KeyCorp, Eastern get relief as activist investor backs down

The activist investor HoldCo Asset Management said Monday that it doesn't plan to pursue proxy battles this spring at either Key or Eastern. It had been agitating publicly over the banks' M&A strategies.

By Allissa Kline

February 9