Training Facility Includes Full Mock-UpOf Branch

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LAKE JACKSON, Louisiana - (11/28/05) Texas Dow Employees Credit Unionreported it is already seeing dividends from a new trainingfacility it has opened that includes a mock branch set-up. The roomincludes a remote teller system, mock teller stations and cubiclesset up in the same way the credit union’s branches are.Training Director Caite Blount said the goal is to make front-linestaff comfortable and at-ease when they are first put in front ofmembers. TDECU has a training cycle of approximately 31 days.Employees are videotaped and critiqued during the training. Thecredit union said that all employees are taught the R.E.A.L. methodof member service, an acronym for Real, Efficient, Accommodatingand Loyal.

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