Tyndall FCU Deploys FMIS’s ContactCenter Management System

Register now

PANAMA CITY, Fla. – Tyndall FCU has implemented FMSI’s ContactCenter Management System.

The company said the system allows the $1 billion credit union to schedule agents based on forecasted call volumes, thereby optimizing contact center staffing levels to achieve desired service levels.

Atlanta-based FMSI also markets to credit unions its Teller Management System Lobby Tracking System.

 

For reprint and licensing requests for this article, click here.
MORE FROM AMERICAN BANKER