USERS In Deal On Voice Recognition

Published November 08, 2000, 1:00 a.m. EST

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Updated August 27, 2020, 3:34 a.m. EDT

1 Min Read

- VALLEY FORGE, Pa.(11/08/00) - Fiserv said its USERS Inc. unit has signedwith Maxxar Corp. to incorporate Maxxar's voice recognitiontechnology into telephone call centers. Under the deal, Maxxar'sCentrum 9000 will offer USERS' clients the ability to utilizeNatural Language Speech Recognition, a feature that simplifiesphone-based services by allowing the caller to make requests andask questions through conversational speech. The feature willenable credit unions to speed their telephone transaction times andimprove member satisfaction by eliminating the need to usetelephone keypad prompts.

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