USERS In Deal On Voice Recognition

Published November 08, 2000, 1:00 a.m. EST

|

Updated August 27, 2020, 3:34 a.m. EDT

1 Min Read

- VALLEY FORGE, Pa.(11/08/00) - Fiserv said its USERS Inc. unit has signedwith Maxxar Corp. to incorporate Maxxar's voice recognitiontechnology into telephone call centers. Under the deal, Maxxar'sCentrum 9000 will offer USERS' clients the ability to utilizeNatural Language Speech Recognition, a feature that simplifiesphone-based services by allowing the caller to make requests andask questions through conversational speech. The feature willenable credit unions to speed their telephone transaction times andimprove member satisfaction by eliminating the need to usetelephone keypad prompts.

Processing Content

For reprint and licensing requests for this article, click here.

MORE FROM AMERICAN BANKER

Agentic Commerce

PayPal partners with Meta's Muse AI assistant

As the payment company looks for new ways to drive volume, it's using the social media company's personal artificial intelligence to aid shopping and checkout.

By John Adams
Executive Editor, Payments

9m ago
Artificial Intelligence

Before giving AI agents power, bankers should ask questions

An AI agent's capabilities are only part of the decision. Banks also need to establish limits of delegation, the consequence of errors and who can intervene.

By Larry Cao, CFA
Senior Market Intelligence Analyst, AI

1h ago
Risk-based capital

Proposed bank capital rules could deepen private credit ties

Several proposed updates, including lower risk-weight floors for certain securitizations and corporate loans, could make it more attractive for banks to finance or hold certain private credit-related assets, experts say.

By Maria Volkova
Reporter

3h ago
Federal Reserve

Fed's Barr: 'Further policy adjustments are likely'

Federal Reserve Gov. Michael Barr appears to be among the majority of monetary policymakers who foresee at least one more rate hike before the end of the year.

By Kyle Campbell
Staff writer

4h ago
Industry News

UBS holds steady on 2027 advisor pay

UBS wants to keep its advisors happy and in their seats. As a result, its 2027 compensation policies avoid the usual grid-update mixture of "good news, bad news."

By Dan Shaw
Reporter

4h ago
Artificial Intelligence

AI might be in its bubble phase. How exposed are banks?

Banks are playing a key role in financing the buildout of artificial intelligence. If the industry falters, they will have much to lose — and that would be bad news for the global economy.

By Nathan Place
National Reporter

9h ago

Load More