LAS VEGAS-Credit Union Journal asked attendees at the recent NAFCU Technology & Security Conference here, "Where is your credit union investing its technology dollars in 2012?
Greg Moran, VP-IT, Aerospace FCU, Los Angeles
We will be investing in a couple of different areas. First priority is we want a customer relationship management system that gets a handle on contact management. When a member has to call in for a second time, we want the second representative to know what happened on the previous phone call. Second, we want a SEIM [security event and incident management] system that aggregates logs from several systems into one place so we have useful information.
Bradley Beal, CEO, One Nevada CU, Las Vegas
We made a pretty big investment in 2011 into envelope-free ATMs, and late in the year we introduced smart phone apps for Android and iPhone. Next will be remote deposit capture, which we expect to roll out in the next 30 days. Our members want it, so we are providing it. After that, about the middle of 2012, we will upgrade our website to make it easier to join online.
Tom Ha, VP of IT, AmeriChoice FCU, Mechanicsburg, Penn.
We are looking at several different applications. We need to replace our voice response phone system this year. Also, it is my fervent hope we upgrade our home banking system, especially the personal financial management portion. We want our members to be able to do their budgeting.
Marissa Rabaja, VP-lending technology Sea Air FCU, Seal Beach, Calif.
We will be looking to upgrade our disaster recovery capabilities. We do not currently have a full package in place. We are located on a military base where peoples' IDs are checked so access security has not been a big issue, but times are changing.
Becki Westman, VP-information systems, Virginia Beach Schools FCU, Virginia Beach, Va.
First we want mobile banking to help our Gen Y Marketing. We don't have a plan yet on which system we are going to get, but we want to go after younger members. We are getting bids and seeing who has the best product for us. Second, we need to update our disaster recovery. We recently changed our core processor so we are making sure we have one complete plan in place.
Lisa Aderhold, director of IT, APCI FCU, Lehigh Valley, Penn.
We need to deal with FFIEC electronic banking compliance. The new regulations are taking security to the next level. It now includes trending analysis of the members' home banking. If something unusual happens it could be the start of a takeover of the account. Fiserv, our vendor, is ironing out the details.
