AI has moved well beyond underwriting. The most interesting work happening at banks today is in the spaces customers actually touch every day: the borrower experience, the depositor experience, the cardholder experience, and the moments where a human and a machine hand off the conversation.
Small businesses are experiencing strong growth — 88% saw growth last year — but operational pressures and payment inefficiencies remain their top challenges.
Small and medium-sized businesses are upgrading their payment and digital capabilities, and they want their financial institution partners to keep pace.
New research from S&P Global shows financial institutions on Lumin generate value that accelerates year over year, growing 4x from year one to year five