Michael Dougherty, chief lending officer for $1.7 billion Anheuser Busch Employees CU, St. Louis
We are seeing good growth, both on direct and indirect lending. We are up about 7 percent over last year, overall. Credit quality continues to be strong, and delinquencies are starting to improve. We expect growth on direct lending to be 8 percent to 10 percent through the end of the year, with indirect lending up about 3 percent. We are improving our decisioning and improving turnaround time by automation. We are improving our relationships with the top dealers in the St. Louis market by providing them with the same service we expect them to provide to our members. Dealers send us volume and great quality. The opportunity is in how the dealers treat the members. We ask our members how their experience was at the dealership.