Banking technology provider D+H recently hosted its users conference here, and Credit Union Journal asked attendees: What are your members asking for that your CU, in turn, is passing on as a request to your technology partners?
Gracie Esparza, business services operations supervisor, North Island CU, San Diego
They want accessibility to their accounts instantly, through their mobile devices. They want mobile banking, and they want remote-document- signing capability without visiting a branch.
Vicki Roscoe Erickson, VP of marketing, TopLine FCU, Maple Grove, Minn.
Our members want integration of mobile and online banking. We want to give them a good user experience across the board. We also are looking for direction on payments. We want to know how we can keep up with what people want and need. How can we stay on top of industry trends and offer the same solutions as the banks?
Bob Dunning, VP of technology, Consumers CU, Kalamazoo, Mich.
They want easier access to their funds. They want to bank the way they want to, not the way it has been done traditionally. They dont carry cash. They want to be able to pay with a device, even pay their friends. And they want everything 24/7.
Laura Siirila, marketing specialist, City & County CU, Maplewood, Minn.
We are streamlining mobile so everything is delivered into one spot. We have made leaps and bounds and the system works well now, but there are always ways to improve. We are updating our account opening procedure to make it easier to do electronically.
James Tomasso, IT director, Vons CU, El Monte, Calif.
The biggest demand is mobility. They want to be able to access their accounts on every platform, including their phones. They want all apps to be intuitive.
The McLean, Va.-based company admitted that it failed to file suspicious activity reports even in cases when it knew about criminal charges against specific customers. The misconduct took place in a unit that served check-cashing businesses and was later shut down.
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