Debt collection

The industry had welcomed the Consumer Financial Protection Bureau plan allowing debt collectors to use electronic communication, but some worry about the effect of a court decision concerning email correspondence.

A hearing on legislative proposals exposed a sharp partisan divide over a regulatory plan to restrict the frequency of collection calls.

The industry is waiting to see if banks will get the same no-cost land leases on military bases that credit unions currently enjoy.

Readers react to plans by Democratic presidential candidates to reform college tuition, credit unions buying more banks, whether the next president could fire the CFPB head and more.

Linda Lacewell, New York’s superintendent of financial services, said the CFPB's debt collection proposal does not go far enough to protect consumers.

Asset Recovery Associates told borrowers that it could sue them, garnish their wages and place liens against their homes, according to a consent order by the consumer bureau.

Regulatory efforts to protect consumers from harassment and robocalling are forcing big changes. Attorney Quyen Truong at Stroock & Stroock explains.

Issuers like Chase and Citi that added installment features to compete with digital lenders will need to think beyond traditional card options.

Issuers like Chase and Citi that added installment features to compete with digital lenders will need to think beyond traditional card options.

The card company is buying the corporate-services businesses of Danish payments provider Nets A/S; the online lender’s stock plunged after it missed second quarter earnings expectations.

The CFPB is giving the public an additional 30 days so consumer groups have more time to respond.

“Digital Vault” will allow customers to store encrypted documents on third-party servers; bank accuses Orcel of misdeeds.

State and federal authorities say the network of firms in upstate New York sought debts that consumers weren't obligated to pay and impersonated government officials, among other things.

The agency's vote Thursday threatens to block many of the industry's communications with customers, though financial institutions did win one concession.

The agency's vote Thursday threatens to block many of the industry's communications with customers, though banks did win one concession.

The watchdog said the CFPB had trouble determining if some medical debt collectors were subject to its oversight, yet the exams were canceled before their start dates.

Better analytical tools could help banks spot and address potential issues before a customer goes delinquent.

CUNA and NAFCU have filed amicus briefs supporting the world’s largest credit union in a suit they say could set a precedent for CUs across the country.

As the CFPB moves closer to updating its debt collection regulations, revising restrictions on phone calls and other communications with consumers must be a priority.

The Fed is moving to prepare banks for unexpected shocks tied to weather; rules would be eased for trades between affiliates.