CX Innovation Virtual Summit 2024

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Session archives
2024
Customer Experience: Personalization Takes Center StageCritical AI insights — from implementation to advanced applications
General Sessions
Welcoming Remarks & How Banks are Using AI to Step Up Customer Experience
Building personalized customer experiences is a must for banks to generate engagement and foster long-term relationships with their target audience
How Embedded Finance Improves Customer Loyalty & Acquisition
In times when digital is the new normal and time is a precious commodity,
Data-Driven Personalization: The Necessary Capabilities, the Right Technologies & Closing Remarks
Established banks are ultimately facing a loyalty crisis as digital challengers offer platforms and services that are highly engaging.