The focus of banks' sales practices should be less about unit-based incentives, and more about developing a full relationship with customers and doing what's in their best interest.

Post-crisis regulations were not only costly but may have undermined executive accountability by turning CEOs into compliance managers instead of drivers of business decisions.

PNC and First Data see a benefit in tailoring the health care experience with a focus on the consumer, and are working to enable that process by funding a cloud-based IT company that digitizes medical office management.

Wells Fargo has been knocked off its pedestal, but it is imperative that the company move forward and put this episode behind it.

Last week's Senate hearing was bad for Wells Fargo CEO John Stumpf, but Thursday's House appearance was even worse. Lawmakers moved beyond calling for Stumpf to resign, and said Wells Fargo should be broken up and Stumpf should go to jail.

Compensation rules mandated by Dodd-Frank are a potential tool to make executives accountable for misconduct like the Wells Fargo scandal, if regulators are willing to use it.

Heightened risk management standards and the "three lines of defense" are supposed to help banks ward off scandal, but they failed miserably.

The alleged practices at the heart of Well Fargo's settlement were fueled by a short-term incentive system that is detached from broader goals.

The leading Democrat on the Senate Banking Committee said Tuesday he was "optimistic" about lawmakers' making changes to improve the Dodd-Frank Act next year, while lauding JPMorgan Chase's decision to raise its minimum wage from $10.15 an hour to $12.