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Peapack-Gladstone Financial CEO Doug Kennedy is betting that giving his workforce the same hospitality training hotel employees receive will lead to better customer service and a healthier bottom line.

The quest to make instant settlement ubiquitous in all countries requires scale and connectivity, creating opportunities for intermediaries that can handle the last mile.

In March's roundup of American Banker's favorite stories: How rising interest rates took community banks by surprise, small banks and credit unions react to the collapse of Silicon Valley Bank, ex-Wells Fargo executive Carrie Tolstedt faces potential jail time and more.

The Federal Deposit Insurance Corp. told First Citizens BancShares it was claiming a $500 million profit linked to rights it had received in the company's stock, which soared after the acquisition of the failed Silicon Valley Bank was sealed.

Misleading data and hypersensitivity left over from the last financial crisis have us scared of shadows. The U.S. consumer is actually in pretty good shape.

The latest figures suggest efforts by policymakers to stem contagion following a string of bank collapses is working, though banks are still borrowing much more than is typical during periods of low stress.

Since 2011, and in ever-growing volume, credit unions have been buying community banks. Some see it as the free market at work while bankers say this is another example of credit unions' unfair advantage.

In a sudden shift, Merrill's leader of the past six years is heading back to rival Citi, where he will be head of global wealth and drive its expansion.

The rules President Joe Biden calls for include minimizing the financial burden that replenishing the Deposit Insurance Fund would impose on community banks.

The regulation — mandated more than a decade ago to combat discrimination — will make lenders provide data on approvals and denials of small-business loan applications, the cost of credit and demographics of borrowers.