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When customers contact Wells Fargo, its artificial intelligence system goes to work; what American Express is getting with it purchase of Kabbage; Fannie, Freddie refi fee will wipe out millions in mortgage profits; and more from this week's most-read stories.

Late fees on loan payments and late-arriving documents tied to forbearance and loan forgiveness are just some examples of how delays caused by cutbacks at the U.S. Postal Service could affect lenders and their customers.

Amazon.com Inc. has named logistics boss Dave Clark chief executive officer of its retail business.

Shifts in consumer behaviors have boosted interest in several loan categories, which could be a boon for credit unions.

The election of Mark Chancy continues a trend under CEO Charlie Scharf of adding directors with deep experience in the banking industry.

Wirecard, which is trying to sell pieces of its embattled company while rivals pick up its clients, has struck a deal to sell its U.K. division, Wirecard Card Solutions, to Railsbank, an open banking and payments technology firm.

Howard Meller, most recently CEO at New York's GHS Federal Credit Union, previously worked at Bank of America and SunTrust Bank before moving to the credit union industry seven years ago.

If the U.S. Postal Service can hold talks with big banks, like JPMorgan Chase, about offering financial services in post offices, then it could easily strike up similar conversations with credit unions.

Discover Financial Services and Bank First in Wisconsin, two of the many companies that went all-remote with their annual meetings this year, gave the process high marks. But the longer-term prospects industrywide are unclear.

Self-sovereign identity and blockchain are just two examples of how authentication can be better managed in an online environment, says Adara's Nguyen Nguyen.