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Strong revenue growth powered First Horizon in Memphis to a 7% increase in third-quarter earnings.

WASHINGTON – The government should encourage the development of the fintech sector, but should not grant a safe harbor for such firms, Sen. Mark Warner, D-Va., said Thursday.

Your customers like an easy path to success. No truer words have been spoken when your customer calls you for help and can’t easily complete their goals. A ”set it and forget it” IVR isn’t fully optimizing performance, savings, or your customer’s experience. Don’t leave big bucks on the table or undermine long-term performance and customer engagement gains. Watch this video for clues if your IVR is stuck in neutral.

Warren's voice is powerful in criticizing big banks, but she could play a more active role in providing relief to community banks to help boost job creation.

Consider this: While most organizations are focused on security and fraud prevention, one old channel is forgotten – the contact center. Fraudsters choose the path of least resistance, and who can blame them. Most fraud prevention in the contact center occurs with live agents, so who’s watching the front door, the IVR? This infographic uncovers the prevalence of fraud at the front gates, and how to stop it before loss occurs.

Fees and loans drove up third-quarter profits at Commerce Bancshares in Kansas City, Mo.

Breaking News This Morning ...Earnings season opens: Analysts are expecting a "downbeat" third quarter from U.S. banks, which began reporting earnings results on Friday. The combined profits for the big six banks are expected to fall about 9% to $20.1 billion compared to the same period last year, the Financial Times says. One reason is a 0.1% decline in business lending. "Although small, the contraction from the prior quarter is the first such drop in six years," says the Wall Street Journal, which nonetheless expects overall results "to be solid if not exciting."

Wells Fargo, the lender whose chief executive officer stepped down this week amid a scandal in its branch network, said third-quarter profit fell 2.6% as expenses climbed and the bank set aside more money for soured loans.

Citigroup posted third-quarter profit that beat analysts' estimates as bond-trading revenue surged 35% from a year earlier, helped by interest-rate and currencies trading.

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