Consider this: While most organizations are focused on security and fraud prevention, one old channel is forgotten – the contact center. Fraudsters choose the path of least resistance, and who can blame them. Most fraud prevention in the contact center occurs with live agents, so who’s watching the front door, the IVR? This infographic uncovers the prevalence of fraud at the front gates, and how to stop it before loss occurs.
To learn more visit: http://info.contactsolutions.com/american-banker-self-service-cx