Customer Engagement Pitfall: Don’t Get Stuck in Neutral

Your customers like an easy path to success. No truer words have been spoken when your customer calls you for help and can’t easily complete their goals. A ”set it and forget it” IVR isn’t fully optimizing performance, savings, or your customer’s experience. Don’t leave big bucks on the table or undermine long-term performance and customer engagement gains. Watch this video for clues if your IVR is stuck in neutral.

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