Your customers like an easy path to success. No truer words have been spoken when your customer calls you for help and can’t easily complete their goals. A ”set it and forget it” IVR isn’t fully optimizing performance, savings, or your customer’s experience. Don’t leave big bucks on the table or undermine long-term performance and customer engagement gains. Watch this video for clues if your IVR is stuck in neutral.

To learn more visit: http://info.contactsolutions.com/american-banker-self-service-cx

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