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ALBUQUERQUE, N.M. — The Credit Union Call Center Conference and Strategic Contact Inc., a consulting firm that focus on contact center technology and operations, announced a formal partnership to conduct a survey to measure the efficiency and effectiveness of CU call centers.

Suddenly, online lenders are struggling, or paying higher prices, to attract the institutional money that has fueled their rapid rise.

Banks are starting to use Facebook Messenger as a way to connect with customers. For now, such interactions will be limited and largely based on artificial intelligence. Down the road, the move could place Facebook deeper into the lives of its customers and could give it an entrée into financial services.

Mutual of Omaha Bank and an affiliate of PlainsCapital Bank in Dallas have partnered to sell residential mortgages.

To date, only a handful of banks have become benefit corporations, but experts believe the number could rise as regulators become more comfortable with the concept.

The bad grades and detailed laundry list of fixes that institutions must make in the next five months — or face possibly severe consequences — may actually prove helpful in the long run, both to the debate over "too big to fail" and the banks themselves. Here's why.

A lawsuit filed in New York alleges that Northern Leasing Systems, along with several affiliated companies and individuals, trapped small businesses into credit card processing equipment lease agreements and abused the court process by pursuing allegedly wrongful collection lawsuits.

SAN DIEGO — Stan Abrams is stepping down as president and chief executive of San Diego Metropolitan Credit Union next year.

House Republicans moved two bills through committee on Wednesday that would each roll back key provisions of the Dodd-Frank Act.

Visa insists that EMV chip card transactions take no longer to process than magstripe transactions do, but it is aware that many consumers disagree.