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Ally Bank has worked to capitalize on what other banks were doing wrong in retail ever since it launched. Now its newly departed CEO offers some advice to her fellow bankers on how they can do better.

Any company with committed leadership can deliver experiences that create value for customers, colleagues and shareholders, if they adopt these management practices, write Robert Schiff and Victor Liu.

A senior civil rights official at the Consumer Financial Protection Bureau is poised to tell Congress Thursday that the agency willfully disregards the process for handling internal employee complaints of discrimination and has repeatedly retaliated against staff who spoke out.

The outspoken Jamie Dimon chides JPMorgan Chase's shareholders after proxy advisers question his power and pay, U.S. Bancorp's Richard Davis compares banks to pimply teens, and more quotes on hot topics from across the banking industry.

Enterprise risk management is an area banks are trying to master, and the appointment of a chief risk officer to oversee this effort has become common, even among community banks. We asked CROs and other experts for their perspectives on this evolving role, the skills needed to do the job well and their biggest worries.

Credit Karma in San Francisco has raised $175 million in venture capital to expand its product offerings for consumers' personal finances.

The fraud fix, as it is becoming clearer, is to take payment card information (account numbers, card verification values and the like) and devalue this data in an effort to make it less relevant to the hackers who seek to harvest and sell it.

Canada's suretap mobile wallet provides service to most of the country's mobile carriers, but its coverage map omits Apple handsets and most Canadian banks.

A Los Angeles-based community group has dropped its objection to the proposed sale of City National Bank to Royal Bank of Canada and now says the deal should be expedited.

Witnesses testifying on Capitol Hill said legislation requiring incorporating companies to state true owner information would combat launderers.