This Leaders episode in partnership with Pollinate features Kathryn Cleary, EVP, Merchant Services & Solutions at PNC Bank, Nuno Francisco, SVP, Business Banking, Market Executive at Citizens Bank, and Laura Wallace, EVP, Client Experience and Enablement at Global Payments.
Chris Ward, EVP, Head of Enterprise Payments at Truist, Jo Jagadish, EVP, Head of US Digital Banking and Contact Centers at TD Bank, Fiona Roach Canning, Co-founder and CEO at Pollinate, and Mark Barnett, Global Head of Small and Medium Enterprises at Mastercard join the LEADERS channel.
As we look ahead at the future of banking, it's clear we're entering an era defined not just by digital transformation, but by intelligent transformation — where AI doesn't just support decisions, but actively helps drive them.
This Leaders episode will provide a roadmap on where digital banking is heading and how financial institutions can take advantage to benefit their customer experiences (CX) and ROI.
Learn how Tier 1 and 2 banks are using dynamic, cloud-based automation and AI solutions to deliver the right offer, to the right customer, at the right time, while staying compliant and accelerating time to market strategies.
How banking leaders are taking initiative to address the employee experience and ultimately create a positive pathway to desired customer experience outcomes
80% of bankers are concerned that AI can lead to misinformation and biased decision- making. But sitting on the AI sidelines means missing out on significant operational and competitive opportunities. How can bankers thread the needle?
