Best Banks to Work For 2023

It's been a tough year for the financial services industry. 

Higher interest rates have cut into banks' bottom lines. The unemployment rate has remained near historic lows, making it difficult to recruit and retain talent. And a banking crisis led to three of the four largest bank failures in U.S. history

But through it all, a select group managed to keep their employees extremely happy, engaged and on board with their culture and mission. 

Indeed, 90 banks made American Banker's Best Banks to Work For ranking this year. These institutions ranged in size from the 54-employee First Federal Savings & Loan Association of Pascagoula-Moss Point in Pascagoula, Mississippi, to SouthState in Winter Haven, Florida, whose head count topped more than 5,000. 

American Banker determines the ranking in collaboration with Best Companies Group. The ranking relies on two sources of intel. The first is a survey that employees at the applicants complete that measures different areas of workplace satisfaction, such as their views on overall engagement, training and development and work environment. The second part is a review of each applicants' policies and benefits. 

The leaders of the 90 institutions that made the list value a number of key workplace traits. Trust, transparency and leading by example were cited by some of the executives as a priority. Clear communication was also touted as essential as an employer of choice. Generous benefits, especially paid time off to volunteer, was also a common theme. And of course, a bit of fun was had at many of this year's winners.  

For instance, 93% of employees at the banks on 2023's list said that their employers' communications were frequent enough while 92% said that corporate communications were detailed enough. At the banks that applied but didn't make the cut, these figures were 84% and 83%. Eighty-nine percent of staff members at this year's winners said that their leaders were open to input. That was only 79% at the banks not on the ranking. Ninety-five percent of employees at banks on the ranking said they were satisfied overall with their employer, compared with 89% for those not on the list. 

Read on for more highlights from American Banker's 11th annual Best Banks to Work For. 

Note: Assets sizes are from the Federal Deposit Insurance Corp. as of June 30. Employee head counts were provided by the banks. 

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Employees participate in the annual Pink 5K event sponsored by the bank. The event helps to raise awareness about breast cancer.

Evergreen Bank

Oak Brook, Illinois 
Assets: $1.5 billion
President and CEO: Darin Campbell
No. of U.S. employees: 196

Evergreen Bank Group is taking a few steps to further ensure that all employees feel a sense of belonging at the Oak Brook, Illinois, institution. It is enhancing its intranet, increasing the number of "State of the Bank" addresses to better engage and connect with staff members and improving its onboarding process. This is in addition to other benefits that the bank already provides, such as public shoutouts and spot bonuses for a job well done. 

"[W]e promote the idea that employees are on a winning team and that we are a growing company which means there are opportunities for advancement within the company — that hard work pays off and our company would much rather promote within before looking outside the company," said Darin Campbell, president and CEO.
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Employees at FirstBank Southwest celebrate the fall season with a fun event.

FirstBank Southwest

FirstBank Southwest
Amarillo, Texas
Assets: $1.7 billion
President and CEO: Andy Marshall
No. of U.S. employees: 231

FirstBank Southwest gathers feedback from its staff members to gain a deeper understanding of their workplace experience. New hires are surveyed after 30 and 90 days on the job to ensure they are aligning with the Amarillo, Texas, company's culture. Existing staff members are surveyed to find out ways the bank can improve. Promotions are considered based on following the bank's values, and there have been times that FirsBank Southwest parted ways with an employee if they weren't a good cultural fit, said Andy Marshall, president and CEO. 

"The culture that makes this place so darn special will continue to be at the forefront of all that we do," Marshall added. "Too many banks lose their way as they get bigger and more complex. Too many banks don't reinforce and protect those special elements that allowed them to grow and thrive to that point in time. Too many banks take the easy, lazy way out by not addressing internal challenges to culture, and therefore harm their culture and the bank staff's morale by failing to act when action is clearly needed."
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Employees enjoy an outing ax throwing.

United Community Bank

Greenville, South Carolina 
Assets: $26.1 billion
Chairman and CEO: Lynn Harton
No. of U.S. employees: 3,071

During COVID-19, United Community Bank in Greenville, South Carolina, formed a foundation to improve the financial well-being of its communities. The four pillars of the United Community Foundation are: economic empowerment, which includes advancing small businesses and financial literacy; artistic expression, which inspires communities through the arts; housing strategies, which means helping people get on the right track to owning a home; and youth development, which focuses on preparing future leaders. 

Last year, the effort supported almost 200 organizations and has given out nearly $825,000 since it was founded in 2020. Additionally, the bank has a "Together for Good Council," a volunteer group that helps with United's philanthropic efforts. "This group is composed of employees across the footprint who aim to amplify the good work being done and ensure that we stay true to serving our local communities as we grow," said Lynn Harton, chairman and CEO. 
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Members of Busey Bank’s executive team hand out awards at the 2023 Youth Run finish line in University of Illinois’ Memorial Stadium.

Busey Bank

Champaign, Illinois 
Assets: $12.2 billion
Chairman and CEO: Van Dukeman
No. of U.S. employees: 1,378 

Busey Bank has a three-pronged approach to ensure that its culture shines throughout the organization. It starts with recruitment. The Champaign, Illinois, bank works with various recruiting platforms and local recruiting efforts to reach an expanded talent pool. Second, Busey invests in training its new hires and veteran employees. It has spent more than $6 million in training and development since 2014, and over the last two years, staff members have gone through more than 60,000 hours of training, according to the bank. 

Finally, management recognizes staff members for their hard work through individualized feedback. This is done through both peer-to-peer and supervisor-to-employee feedback programs.
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Legend bankers work on the Tarrant County Bankers Association Habitat for Humanity house. The company was a financial sponsor as well as provided volunteers to help build the house.

Legend Bank

Bowie, Texas
Assets: $1 billion
President and CEO: Jay Bearden
No. of U.S. employees: 199

Employees at Legend Bank in Bowie, Texas, have four rules they live by. Be honest, be productive and don't be a jerk are three of those rules. If a staff member sees an issue, they should tell a colleague so it can be fixed, is the fourth rule. 

"Our culture is set by our values. Character, accountability, teamwork, adaptability, customer experience and community," said Jay Bearden, president and CEO. "We believe each of us has to possess the highest level of character to act with integrity and fulfill our individual responsibilities. We believe in holding each other accountable in a compassionate way and being comfortable being held accountable by others. When something unexpected happens, whether good or bad, our teamwork and adaptability shines through as we all work for a common goal of success. When we reach this level of performance, the customer experience is a good one. We will strive to make our communities better and serve as ambassadors for a community where people want to live, work and play."
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FirstBank employees from Oglethorpe, Georgia, participate in Color Chattanooga Pink! week, which raises awareness about breast cancer.

FirstBank

Nashville, Tennessee 
Assets: $12.9 billion
President and CEO: Christopher Holmes
No. of U.S. employees: 1,366

Last year, employees at FirstBank in Nashville, Tennessee, logged 9,250 volunteer hours and helped more than 400 organizations, such as the American Red Cross, the Boys & Girls Club, Habitat for Humanity and the Make-A-Wish Foundation. The company also donated $15,000 to Second Harvest Food Bank to set up the FirstBank Food Pantry at STEM Prep Middle School. The food pantry has  served almost 600 individuals. 

"Our dedicated team is passionate about volunteering and giving back to the local organizations that are close to home and our hearts," said Christopher Holmes, president and CEO.
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Bank of Charles Town’s Banking on Diversity-Minority Business Loan Program was awarded the inaugural DEIA Member Award from the Federal Home Loan Bank of Pittsburgh. Pictured are the Banking On Diversity clients and employees from the bank, the Federal Home Loan Bank of Pittsburgh and FirstBank, which is a partner of the program.

Bank of Charles Town

Charles Town, West Virginia 
Assets: $793.1 million
President and CEO: Alice Frazier
No. of U.S. employees: 127

Bank of Charles Town in West Virginia describes the bank's culture as "a glorious combination of tradition, client commitment and team spirit." Alice Frazier, president and CEO, meets with every employee on their work anniversary to hear about their time with the company and to share more about Bank of Charles Town.
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1st Summit Bank employees volunteer with the Johnstown Resurrection Project and Hosanna Industries.

1st Summit Bank

Johnstown, Pennsylvania
Assets: $1.4 billion
President and CEO: J. Eric Renner
No. of U.S. employees: 234

J. Eric Renner, president and CEO of 1st Summit Bank, strives to create an environment of openness. "[M]y door is always open. Employees need to feel comfortable asking questions and challenging what they are unsure about. This makes us all stronger together," he added. 

Renner believes that communication is a key ingredient. Employees attend professional development events where he meets with groups to discuss the company's performance, challenges, growth initiatives and the strategic plan. 

"It is important that everyone understands these important elements and how we can capitalize on new opportunities," Renner said. "It doesn't matter what your job is in the organization; in order for our culture to stay strong, people need to know what is happening."
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Employees enjoy an annual awards night in 2022.

Maspeth Federal Savings

Maspeth, New York
Assets: $2.1 billion
President and CEO: Thomas Rudzewick
No. of U.S. employees: 192

Maspeth Federal Savings in New York is always looking for new ways that employees can improve their skills. For instance, recently, 18 staff members completed CPR training. 

"By allowing employees to take time out of their workday to receive this type of life skill (with 100% support from their leaders), we hope to give them the confidence they deserve in all walks of life," said Thomas Rudzewick, president and CEO. 

Additionally, employees can comment on upcoming work events and news through the company's intranet, which is called "The Community." Colleagues also meet regularly with their managers to discuss career development and any other concerns.
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Every year, SouthWest Bank joins other businesses in the area at the Ector County Independent School District new teacher welcome reception. It’s a great way to extend a warm welcome to the new teachers and support local schools.

SouthWest Bank

Odessa, Texas
Assets: $665.5 million
CEO: Paul Weaver
No. of U.S. employees: 119

SouthWest Bank in Odessa, Texas, recently implemented a paid volunteer hours policy to ensure that staff members could help with causes they care about. 

"As a community bank, we are about serving and giving back to the communities we operate in," said CEO Paul Weaver. "We encourage our employees to volunteer their time, serve on boards and be involved in local events."
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CEO Ted Williams recognizes one banker a year with the CARE award, which is given to an employee who goes the extra mile to take care of clients and his or her colleagues. The winner receives an extra day off, a gift card, a leather portfolio and their name on the plague.

TriStar Bank

Dickson, Tennessee 
Assets: $455.5 million
CEO: Ted Williams
No. of U.S. employees: 89

TriStar Bank's email tagline is C.A.R.E., which stands for "concerned, attentive, responsible, while going the extra mile." 

"We make these communications visible in all areas of our organization," said Ted Williams, CEO of the Dickson, Tennessee, company. "We believe in building relationships internally with our teams and externally with our clients and our community. We reward bankers who live out our culture with flex days off, gift cards and verbal recognition. We encourage teamwork through improving trust, clear communication and offering educational opportunities."
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Bank of Southern California employees participate in a charity walk for a local nonprofit.

Bank of Southern California

San Diego, California
Assets: $2.3 billion
Chairman and CEO: David Rainer
No. of U.S. employees: 214

Management at Bank of Southern California in San Diego believes in the importance of environmental, social and governance issues and diversity, equity and inclusion by taking steps such as recognizing Juneteenth as a holiday and providing annual diversity training. 

"We take an active stance in identifying and addressing such areas by implementing appropriate policies and procedures, engaging in corresponding community activities and encouraging internal discussion to ensure awareness," said David Rainer, chairman and CEO. 
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Old Point CEO Rob Shuford Jr. reads to elementary school students.

Old Point National Bank

Hampton, Virginia 
Assets: $1.4 billion
President and CEO: Rob Shuford Jr.
No. of U.S. employees: 276

Rob Shuford Jr., president and CEO of Old Point National Bank in Hampton, Virginia, tells all staff members that their families must come first. After that, employees should focus on "whatever refuels and balances them, which could be things like their faith, hobby or a personal passion, and the third priority is work," he added. 

"I know that prioritizing the first two will make for a happier and more productive team overall," Shuford said.
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Home Bank’s employees from Natchez, Mississippi, team up with the Walk to End Alzheimer’s. The bank’s staff members volunteer with a number of causes in their communities.

Home Bank

Lafayette, Louisiana 
Assets: $3.3 billion
President and CEO: John Bordelon
No. of U.S. employees: 480

Home Bank in Lafayette, Louisiana, touts its "Home Bank Helps" grant program, which is employee-funded. Each year, nonprofits and schools apply for funding, and recipients are determined by an internal committee in each market. "This is a special way that Home Bank gives employees the opportunity to contribute to their communities and know that their funds are making a difference close to home," the company said.
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Employees have fun volunteering during a mattress sled race to benefit a local charity.

Alerus

Grand Forks, North Dakota 
Assets: $3.8 billion
President and CEO: Katie Lorenson
No. of U.S. employees: 779

Six fundamental beliefs drive the culture and decision making at Alerus in Grand Forks, North Dakota. These include: doing the right thing; cherishing people; respecting everyone; serving with passion; empowering with knowledge; and embracing change.

"We regularly recognize employee milestones and achievements that help us achieve our shared goals, whether it is through our annual companywide achievement awards or a group lunch to recognize an anniversary or job well done," said Katie Lorenson, president and CEO. "Our team managers foster a culture of collaboration through regular meet-ups and we have implemented a variety of technologies to make it simple for employees to collaborate across offices and locations."
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Employees dress up in under the sea-themed costumes as part of the bank’s Halloween celebrations.

1st Security Bank

Mountlake Terrace, Washington 
Assets: $2.9 billion
CEO: Joe Adams
No. of U.S. employees: 588

1st Security Bank's vision statement is "to build a truly great place to work and bank." Joe Adams, CEO of the Mountlake Terrace, Washington, company calls that goal "aspirational" because he recognizes that there is always room for improvement. 

"The order of the words 'work' and 'bank' are also by design," Adams added. "We believe if you build a great place to work, it will naturally become a great place to bank. Let's face it, happy employees make for happy customers."
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The summer of 2022, staff members enjoy the annual seaside meeting and celebration.

Cooperative Bank of Cape Cod

Hyannis, Massachusetts 
Assets: $1.5 billion
Chair, president and CEO: Elizabeth Oliver
No. of U.S. employees: 170

As part of its staff development, Cooperative Bank of Cape Cod in Hyannis, Massachusetts, offers an in-house three-year leadership program called "Leading the Way" for current and future supervisors and managers.
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Civista Bank employees volunteer at a local soup kitchen preparing meals.

Civista Bank

Sandusky, Ohio
Assets: $3.6 billion
CEO: Dennis Shaffer
No. of U.S. employees: 498

Civista Bank supports philanthropic work in a number of ways. It has an annual volunteer week where the Sandusky, Ohio, bank has organized multiple different volunteer activities across its footprint for staff members to participate in during work hours. Employees can also have donations to the United Way dedicated from their paychecks, and Civista will match these contributions. And each week, staff members can wear jeans to work if they make a small donation to a predetermined charity.
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Employees participate in the 2022 Halloween costume contest.

United Bank

Atmore, Alabama 
Assets: $1.1 billion
President and CEO: Mike Vincent
No. of U.S. employees: 205

United Bank in Atmore, Alabama, became a community development financial institution 11 years ago and hasn't looked back since. In general, CDFIs work to reach underserved markets and customers. 

"It's been rewarding for those who have embraced the unique opportunity that we have," said Mike Vincent, president and CEO. "This doesn't just affect our bottom line. It forms our culture. Our story is so meaningful. It makes a difference to our team, and it resonates with younger employees because we're different and we're making a difference. They know we're doing something different and better."
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First Premier’s employees focus on serving their customers and communities.

First Premier Bank

Sioux Falls, South Dakota 
Assets: $2.9 billion
CEO: Dana Dykhouse
No. of U.S. employees: 392

First Premier Bank in Sioux Falls, South Dakota, offers leadership courses for managers, supervisors and those who demonstrate the potential for a leadership role. The first part of the program focuses on the bank's vision, views and values. The program's participants rate their department's workplace culture on a scale of one to 10. This is followed by asking participants to establish 30, 60 and 90-day goals to increase that rating by one point. The process is repeated on a semiannual basis.
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Employees work together at St. Joe's Orphanage Picnic.

Stock Yards Bank & Trust

Louisville, Kentucky 
Assets: $7.7 billion
CEO: Ja Hillebrand
No. of U.S. employees: 1,055

Stock Yards Bank & Trust "has always and will forever" work to ensure that employees' families come first, said CEO Ja Hillebrand. The Louisville, Kentucky, company does that by allowing for flexible schedules, generous paid time off and providing good benefits, he added. 

"Our culture is based on relationships — with our colleagues as well as with our customers, Hillebrand said. "The power of those long-lasting relationships fuels our continued growth."
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Mid Penn Bank summer interns pose for a photo with the Mid Penn Bank program leaders.

Mid Penn Bank

Millersburg, Pennsylvania
Assets: $5.1 billion
President and CEO: Rory G. Ritrievi
No. of U.S. employees: 621

Mid Penn Bank's core values include quality, professionalism, integrity and communication, which are used to accomplish its mission of rewarding stakeholders, serving customers and communities and cherishing employees. 

"To cherish all of our employees, we seek to create a positive work environment that promotes inclusiveness, respect, positivity and allows each and every employee to be at their very best here and at home," said Rory G. Ritrievi, president and CEO of the Millersburg, Pennsylvania, company. "We all understand that to perform at our very best as a company, we need to emphasize the success of the team over any one individual."
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As part of spirit week in October 2022, employees were invited to dress down and in the color pink and donate to a charity that works in breast cancer awareness.

First Federal Community Bank

Dover, Ohio
Assets: $730.1 million
President and CEO: Trent Troyer
No. of U.S. employees: 90

Trent Troyer, president and CEO of First Federal Community Bank, said that the Dover, Ohio, institution uses monthly employee newsletters, periodic staff meetings, quarterly work events and the annual summer picnic and Christmas party to help maintain its culture. 

"We are a community and customer service focused institution that puts primacy on providing the kind of quick, personal attention that a customer needs and desires," Troyer said. 
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Peoples State Bank employees have fun while serving out some delicious ice cream and strawberries to customers.

Peoples State Bank

Wausau, Wisconsin
Assets: $1.4 billion
President and CEO: Scott Cattanach
No. of U.S. employees: 205 

Since implementing an employee value proposition several years ago, Peoples State Bank in Wausau, Wisconsin, has hired more workers who are a better cultural fit. The employee value proposition states that the company not only cares about its customers but also treats employees like family. 

"We give you the freedom and flexibility to focus on your family while you excel in your job. Our customer-focused approach is fueled by our desire to see our local communities succeed," the statement says. 

"When employees know exactly what the culture is like — and they are a good match for that culture — they tend to be happier and work harder to provide our customers with a great experience," said Scott Cattanach, president and CEO. "Likewise, as we've filled management positions with internal and external candidates, we look carefully at the cultural fit to ensure success. When both your managers and employees understand the importance of our culture, it provides a base of culture fit throughout the organization."
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Employees compete in the Omaha Corporate Games, a challenge focused on teamwork, company pride and healthy competition.

ACCESSbank

Omaha, Nebraska 
Assets: $940 million
CEO: Patrick Corrigan
No. of U.S. employees: 129

ACCESSbank has a few dedicated groups to ensure everyone is having fun and is recognized. Its “community crusaders” help the bank get involved in philanthropic work while the “culture crew” focuses on creating a work environment that people want to come to every day and plans a variety of fun activities, such as grill outs and trivia challenges. The “events experts” celebrate employees and family members by hosting memorable gatherings, such as the holiday party, while the “wellness warriors” organize events focused on health, such as steps challenges. 

“Our purpose ‘Creating Positive Experiences’ and ‘ACCESSway’ core values are modeled and lived by our leaders each day,” said CEO Patrick Corrigan. “They drive the charge by maintaining high expectations, striving for the best and, most importantly, caring for our people. We maintain a strong vision of what is important for our clients, customers, employees, community and shareholders.”
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Peoples Bank employees from Marietta, Ohio, and Cambridge, Ohio, help hang flower baskets on lampposts in their downtown areas.

Peoples Bank

Marietta, Ohio
Assets: $8.8 billion
CEO: Chuck Sulerzyski
No. of U.S. employees: 1,313

Peoples Bank in Marietta, Ohio, refers to its culture as the "PEBO DNA." This covers four key areas: employees taking care of themselves, each other, clients and business. 

"We coach each other to be better every day and we create an environment where people are comfortable raising their hand when they see an issue," said CEO Chuck Sulerzyski. "Associates hold themselves accountable for doing what they say they will do to build and maintain credibility. We do not tolerate jerks because we recognize we are only as good as the lowest level of performance we are willing to accept."
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BankPlus teams compete in a cooking contest to raise money for homeless shelters and education scholarships.

BankPlus

Belzoni, Mississippi 
Assets: $7.5 billion
President and CEO: Jack Webb
No. of U.S. employees: 1,201

Jack Webb, president and CEO of BankPlus, said his view on a company's culture is based on seeing dozens of banks during his previous stint as a bank examiner. 

"When I started to work here 26 years ago, I chose BankPlus because I liked and admired the people who worked here and led the bank at that time," he said. "After I was hired, I also appreciated the fact that they not only listened to my ideas, they appreciated them. I have never forgotten that, and it is one of the reasons I believe BankPlus has been so successful in fostering a culture of teamwork and innovation consistently over so many years."
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Employees enjoy themed days on Fridays during the summer months, including this one that was based on summer camp.

United Community Bank of West KY

Morganfield, Kentucky
Assets: $459 million
President: Gwen Paris
No. of U.S. employees: 62

Gwen Paris, president of United Community Bank of West KY, described her institution's culture as "friendly, flexible, community oriented." The Morganfield, Kentucky, based company achieves this through annual employee check-ins and coaching. 
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Tellers at First Metro Bank’s Tuscumbia, Alabama, branch enjoy a dress down day by wearing their bank apparel.

First Metro Bank

Muscle Shoals, Alabama 
Assets: $928.2 million
President and CEO: Rodney Howard
No. of employees: 139

First Metro Bank in Muscle Shoals, Alabama, emphasizes hard work and achievement, believing that this "will enhance everyone's self-worth and is irreplaceable," said Rodney Howard, president and CEO. 

"Our bank attempts to blend transparency, values and hard work into an attitude that is evident in every aspect of our organization," Howard added. "We recognize that culture is dynamic, and our organization must remain nimble and have the mindset to change as times dictate."
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Chesapeake Bank's mascot, "Chessie," visits with a baseball team on opening day.

Chesapeake Bank

Kilmarnock, Virginia 
Assets: $1.4 billion
Chairman, president and CEO: Jeffrey Szyperski
No. of U.S. employees: 258

Chesapeake Bank is heavily involved in providing financial literacy throughout its community. The Kilmarnock, Virginia, bank is the sponsor in its market for the statewide Virginia Reads One Book initiative, which helps elementary school children to learn about entrepreneurship and basic money skills. The company also sponsors an annual "Bank Day" for high school students.

"We see the key to giving people a 'hand up' is educating them on financial literacy," said Jeffrey Szyperski, chairman, president and CEO. 

This desire to help others get a better handle on their finances extends to the bank's products. Chesapeake Bank offers products for underbanked and unbanked customers, such as a checking account without overdraft and affordable home loans. The bank is also adding a personal loan to help improve credit scores.

"This all comes with financial counseling to help participants along their financial journey to financial stability," Szyperski added. 
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First Merchants celebrates its employees during its 2023 Gold Shield Awards.

First Merchants Bank

Muncie, Indiana
Assets: $18 billion
CEO: Mark Hardwick
No. of U.S. employees: 2,182

Mark Hardwick took over as CEO of First Merchants Bank in Muncie, Indiana, two years ago and at that time, decided to expand its leadership team from four to 15. He also added an emphasis on a "brand-focused cultural transformation," he said. 

"Our brand is about being more attentive to our employees, customers and community than any other bank," said Hardwick, who noted that he has worked for the bank for 26 years — half of his life. "Leading a brand-focused culture became our No. 1 strategic priority, concentrating on attentiveness, inclusivity, teamwork, performance management, career development, rewards and work-life balance. We've deliberately strengthened our brand, engaged our teams and improved our culture positioning First Merchants as the best place to work."
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Red River employees enjoy some camaraderie while tasting some treats from food trucks.

Red River Bank

Alexandria, Louisiana
Assets: $3 billion
President and CEO: Blake Chatelain
No. of U.S. employees: 354

Red River Bank emphasizes its culture during new hire onboarding and through monthly "centers of excellence" meetings that are held at all bank locations. Trained ambassadors lead these meetings and discuss one of the bank's core values each month. The Alexandria, Louisiana, company was founded on the premise of "always doing the right thing," said Blake Chatelain, president and CEO. 

"At the bank's inception, a formal culture program was created to ensure it could maintain its unique culture throughout the bank, no matter the growth," Chatelain said. "The bank's culture is one of being a high-performing smart bank, while at the same time friendly, compassionate, inclusive, and authentic."
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First National encourages employees to maintain a good work-life balance. This employee scaled a local mountain, with Anchorage as the backdrop, in his off-hours.

First National Bank Alaska

Anchorage, Alaska
Assets: $5.5 billion
Chair, president and CEO: Betsy Lawer
No. of U.S. employees: 613

First National Bank Alaska in Anchorage hosts an annual dinner dance to celebrate the year's successes and to show its appreciation of its workers.
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The B1Foundation works with a local entrepreneur to make his small business dream a reality.

B1Bank

Baton Rouge, Louisiana 
Assets: $6.5 billion
President and CEO: David "Jude" Melville
No. of U.S. employees: 753

B1Bank has needed to bring on new staff members to help support its growth — it's almost quintupled its asset size over five years. To ensure that this rapid expansion hasn't affected its culture, management has focused on the Baton Rouge, Louisiana, company's five guiding principles: relationship-driven teamwork; thoughtful, disciplined decision making; meaningful communication; doing the right thing the right way; and striving to be the best through continual improvement.

"Over time, they have become intuitive to us; we talk about them, we hire for them, we acquire for them, we mentor about them, we live them," said President and CEO David "Jude" Melville. "These principles have helped us apply strategies that worked for a smaller team and incorporate new perspectives and people to build a renewed culture that works as our team grows while staying committed to the goals we began with. Culture builds itself when it's authentic."
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During Helm Bank’s customer experience week, managers and staff members dress up as superheroes. The managers served breakfast to their employees to thank them for their hard work.

Helm Bank USA

Miami, Florida
Assets: $1.1 billion
President and CEO: Mark Crisp
No. of U.S. employees: 125

Helm Bank USA in Miami supports a number of philanthropic causes including Operation Christmas Child, which gives shoeboxes filled with toys and other essential items to children in need; Habitat for Humanity of Greater Miami; and Casa de la Madre y El Niño, a nonprofit in Bogota, Colombia, that helps find adoptive parents for children. 

"First and foremost, we believe in the importance of giving back to the community and making a positive impact on society," said President and CEO Mark Crisp. "By supporting these organizations and charities that focus on the needy and also children, we are able to contribute to the well-being and development of the younger generation and those in need."
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American National Bank and Trust hosted a year-long campaign, called Revenue Climb, to help promote certain areas of the bank. Each quarter, a market winner was recognized. Here the bank’s Winston-Salem, North Carolina, market wins the award.

American National Bank and Trust Co.

Danville, Virginia 
Assets: $3.1 billion
President and CEO: Jeffrey Haley
No. of U.S. employees: 370

Jeffrey Haley, president and CEO of American National Bank and Trust in Danville, Virginia,  believes in taking time to truly listen and respond to feedback from staff members. He provides his cell phone number to employees at every level of the organization. The bank also holds focus groups, hosts town halls and conducts surveys to gather feedback. 

"We send handwritten notes of thanks when someone does a good job and we publicly share a customer's positive feedback of their interaction with one of our employees," Haley said. "We work to foster a diverse workplace and strive to promote from within. We take time to listen — and respond — to our people so we can continue to evolve, but also be sure to reward and recognize those that are living the values we hold. That is what makes our culture so strong."
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Employees visit a local cancer treatment center to deliver hats, gloves and socks to the patients.

First United Bank

Lubbock, Texas
Assets: $2.2 billion
CEO: R. Mark Bain
No. of U.S. employees: 249

Employees recognizing their colleagues for a job well done is an important component at First United Bank in Lubbock, Texas. For instance, the bank's "High Five" program was created to provide managers with a quick and easy way to give on-the-spot recognition to anyone who goes above and beyond. It comes with a $5 bonus and verbal appreciation. 

"Creating and maintaining a family dynamic but also a work hard/play hard culture is crucial to the betterment of our bank," said CEO R. Mark Bain. "We know that all culture comes from the top-down, so it's critical that our leadership team believes in our culture and shares it with each and everyone of our employees."
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A TowneBank employee visits a classroom of students through the Virginia Reads One Book initiative, which promotes financial literacy in elementary schools.

TowneBank

Suffolk, Virginia 
Assets: $17.2 billion
President and CEO: William I. "Billy" Foster III
No. of U.S. employees: 1,760

Management at TowneBank works hard to make sure every employee feels included at the bank, and there is no sense of hierarchy. For instance, the Suffolk, Virginia, bank's executive chairman, G. Robert Aston Jr., is known as Bob to everyone and President and CEO William I. Foster III is simply, Billy.
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The retail team hosted its annual leadership meeting that highlighted this year's success. The event included leadership development, a team-building activity and awards.

Enterprise Bank & Trust

Clayton, Missouri 
Assets: $13.8 billion
President and CEO: Jim Lally
No. of U.S. employees: 1,185

Enterprise Bank & Trust in Clayton, Missouri, offers career acceleration programs for employees who are new to banking to develop a strong foundation in the field and to learn more about credit, loans and lending through job shadowing and hands-on experience.
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Independence Bank employees and their family members have fun supporting a local parade.

Independence Bank

Owensboro, Kentucky
Assets: $3.6 billion
CEO: Chris Reid
No. of U.S. employees: 439

Every year, Independence Bank in Owensboro, Kentucky, holds what it calls its "five things meeting." Attendees discuss five things the bank needs to change, five things they never need to change and five future programs to consider. 

"From this, enhancements and improvements are made," said CEO Chris Reid.
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Employees from First Service Bank come together for an enrichment day. The event included gifts, surprises, lunch and sweet treats.

First Service Bank

Greenbrier, Arkansas
Assets: $595.3 million
President and CEO: Tom Grumbles
No. of U.S. employees: 121

First Service Bank in Greenbrier, Arkansas, takes pride in its Operation Red, White and Brave initiative, which supports military veterans financially and through volunteer work. Community members can nominate a veteran who is in need of assistance and who could benefit from the initiative. 

"In addition to providing volunteer manpower to support ORWB, we believe that serving our customers and communities is a higher calling," said Tom Grumbles, president and CEO. "Our vision is to create a community that celebrates and supports our military, veterans and their families, while our mission is to provide physical assistance and financial support to those who served our country."
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Community Bank’s Hernando, Mississippi, office worked with the local Chamber of Commerce for the second year to host the Hernando Fashion Show. This event highlights local boutiques.

Community Bank

Flowood, Mississippi
Assets: $4.6 billion
Chairman: Charles W. Nicholson Jr.
No. of U.S. employees: 884

Charles W. Nicholson Jr., chairman of Community Bank in Flowood, Mississippi, described the company's culture as "dedicated to creating an environment of growth for our staff, while ensuring our customers, no matter the relationship size, are well taken care of, which in turn ensures our communities are thriving."
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Tioga State Bank employees participate in the annual Panther Prowl 5K charity run/walk event.

Tioga State Bank

Spencer, New York
Assets: $554.2 million
President and CEO: Robert Fisher
No. of U.S. employees: 102

Tioga State Bank in Spencer, New York, believes that the job should never be too serious. In fact, management believes in that so much that "keeping it light" is one of its core values. It does this through quarterly celebrations and surprise gifts for its employees. 

"At TSB, the culture of the employees can be described as hardworking, lighthearted and committed to community," said Robert Fisher, president and CEO. "We prioritize working hard and dedication to the bankwide goals, something we work on each year at strategic planning sessions then share with the entire staff. When everyone knows what they are working toward, it encourages teamwork and goal-oriented decision making."
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Forbright's employees participate in the annual Salvation Army Angel Tree Program. The bank sponsored 263 underserved children in its local community, contributing more than $26,000 in gifts and gift cards.

Forbright Bank

Chevy Chase, Maryland
Assets: $6.6 billion
Executive chairman: John Delaney
No. of U.S. employees: 420

Forbright Bank in Chevy Chase, Maryland, really encourages its current staff members to recommend applicants for open positions. Its employee referral program includes a $5,000 bonus for referrals who are hired. And every staff member who submits a referral who is hired is entered into a pool to win an all-expenses paid vacation.
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Participants from Savings Bank of Walpole's "Women in the Workplace" initiative, which was established to support female staff members, gather together. The group includes staff members from all levels of the bank and is led by women from the senior leadership team.

Savings Bank of Walpole

Walpole, New Hampshire
Assets: $736.7 million
President: Mark Bodin
No. of U.S. employees: 101

Savings Bank of Walpole in New Hampshire recognizes that the experience of its staff is always evolving, especially since it has grown its assets significantly since the start of the pandemic. The company tries to be responsive to these changes. In 2023, it launched a "Women in the Workplace" initiative, which is led by its five female senior leaders, as well as an under 30 employee group to help younger workers transition into full-time jobs. Each year, the bank's retention rate tops more than 90%. 

"Characteristics like caring, honest, committed, vulnerable, trust, adaptable and generous speak to SBW's family culture and it truly matters," said President Mark Bodin.
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Members of the Bridgewater Bank’s health and wellness committee welcome their colleagues to the company’s olympic games tournament.

Bridgewater Bank

St. Louis Park, Minnesota
Assets: $4.6 billion
CEO: Jerry Baack
No. of U.S. employees: 251

Bridgewater Bank in St. Louis Park, Minnesota, leans into the old saying of "a team that plays, stays together." 

"Bridgewater is a place where serious growth and serious fun effortlessly coexist," said CEO Jerry Baack. "We believe rooftop happy hours are better with live music, paddleboarding is best when done together and games should be played together in the office … often. Fueled by an abundance of collaboration and learning opportunities, our team grows together every day."

He added that the company views these types of regular events as a way to strengthen relationships and build upon the bank's culture. 
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Bank Five Nine employees out in the community performing random acts of Kindness.

Bank Five Nine

Oconomowoc, Wisconsin
Assets: $1.8 billion
President and CEO: Tim Schneider
No. of U.S. employees: 337

New hires at Bank Five Nine receive training in the Oconomowoc, Wisconsin, bank's "distinctive customer experience model." This touches upon a number of important areas, such as "why we do what we do (to make lives better), how we do it (through our values of respect, integrity, passion and humility) and what we do (provide value in every interaction we have)," said Tim Schneider, president and CEO. 

"We hold our employees accountable to provide REEL," Schneider added. That stands for responsiveness, expertise, ease of doing business and a local philosophy.
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Seacoast Bank employees stand with the items they collected for the company's annual school supply drive.

Seacoast Bank

Stuart, Florida
Assets: $15 billion
President and CEO: Charles "Chuck" Shaffer
No. of U.S. employees: 1,534

Last year, Seacoast Bank's employees got together for the first time since COVID-19 at town halls organized across the company's footprint. The days focused on the organization's growth strategy and shared culture, and included networking, a photographer taking headshots, a fireside chat with the executive leadership team and engagement activities tied to Seacoast's purpose statement and values. 

This was followed by local market events hosted by market leaders with a focus on partnership, recognition and service through the rest of 2022 and into this year. The work seems to have paid off. Charles "Chuck" Shaffer, president and CEO of the Stuart, Florida, institution, noted that a recent engagement survey results found that 95% of employees believe in the company's mission, 94% are willing to give extra effort to help Seacoast succeed and 93% believe the bank will be successful in the future.
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Benchmark Bank employee Christal Brown operates a circular saw during a build for Habitat for Humanity.

Benchmark Bank

Plano, Texas
Assets: $1.1 billion
CEO: Jonathan Filgo
No. of U.S. employees: 114

One phrase that's never uttered at Benchmark Bank: "That's not my job," according to Jonathan Filgo, CEO of the Plano, Texas, company. 

"Our bank's culture is one of camaraderie and a family-first philosophy," he said. "Benchmark employees are given the freedom to explore options to getting a job done and have a can-do mentality.

"Management does not 'micro-manage' and it empowers personnel to tap into their own resources. We value input into ways to improve processes and, in many cases, implement suggested changes," Filgo added.
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Employees gather outside of First United Bank and Trust’s main office. President and CEO Jason Hawkins is in the center of the front row.

First United Bank and Trust

Madisonville, Kentucky
Assets: $544.4 million
President and CEO: Jason Hawkins
No. of U.S. employees: 101

The employee appreciation committee at First United Bank and Trust in Madisonville, Kentucky, typically has one fun activity, treat or contest each month to thank the bank's staff members. For example, the committee plans theme days for their colleagues to participate in. Examples include days where employees are encouraged to wear tie-dye or apparel for their favorite sports team, while at other times food is provided, such as taco Tuesday, popcorn day and ice cream day. 

"At First United Bank, we strive to be an employer who values people first," said Jason Hawkins, president and CEO. "We emphasize teamwork and consider ourselves a family. And we like to have fun, both inside and outside the bank. Our leadership team displays and expects service to others, service to our communities and service to our customers."
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Capital City Bank employees help deliver Thanksgiving dinners.

Capital City Bank

Tallahassee, Florida
Assets: $4.4 billion
CEO: William Smith Jr.
No. of U.S. employees: 805

Capital City Bank in Tallahassee, Florida, has created a dedicated diversity, equity and inclusion council and hired a chief diversity officer to ensure that it offers a welcoming work environment. It emphasizes the idea of "belonging" in its DEI work, since it is essentially the outcome of an effective inclusion initiative and denotes providing a place where everyone feels safe and valued. 

"We believe a sense of belonging is essential because it speaks to how diversity, equity and inclusion is experienced by each team member and gives focus to the chief purpose of the work: ensuring every associate feels a sense of acceptance and belonging," the company said.
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Seamen's Bank employees enjoy the annual holiday party.

Seamen's Bank

Provincetown, Massachusetts
Assets: $453.4 million
President and CEO: Lori Meads
No. of U.S. employees: 73

This year, Seamen's Bank provided what it called an "inflationary bonus" to all employees. Entry-level workers were awarded the highest percentage with middle managers receiving a mid-level bonus and executive management receiving the lowest percentage. The Provincetown, Massachusetts, company provided this additional compensation because President and CEO Lori Meads thought it was important to acknowledge the tough economic conditions many are facing. 

"This provided our employees with a much-needed way to exhale in some cases, so they could navigate through these unprecedented times," she added.
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Market President Scott Folsom (center) and his Lakeland, Florida, staff enjoy a team-building event that included a weekend dinner cruise overlooking the Tampa Bay skyline.

Prime Meridian Bank

Tallahassee, Florida
Assets: $821 million
Vice chairman, president and CEO: Sammie Dixon Jr.
No. of U.S. employees: 118

Potential hires at Prime Meridian Bank are asked to review its unique "brand book," which is a collection of examples of the company's guiding values and themes. If the person is hired, they then go through the Tallahassee, Florida, company's brand and culture training within their first 90 days on the job. 

"Prime Meridian Bank is not for everyone, and we tell prospective teammates this," said Sammie Dixon Jr., vice chairman, president and CEO. "However, team members that 'get' our culture are excited about the opportunities available here."
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During one of the bank's "management mayhem" challenges, its executive vice presidents and market presidents dress up in inflatable costumes to play soccer. The winning team then went through an obstacle course, and the person who completed it the fastest got a trophy and bragging rights.

First Bank & Trust Co.

Duncan, Oklahoma
Assets: $835 million
President and CEO: Robert Petersen
No. of U.S. employees: 193

Robert Petersen, president and CEO of First Bank & Trust in Duncan, Oklahoma, believes that a little acknowledgement can go a long way. During quarterly meetings, he makes sure that he highlights the success of staff members so that they understand that the management team is "with them" and one of them, so to speak. 

"Essentially, we all put our pants on one leg at a time in the morning," he added.
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Vista Bank employees and their families from the Dallas-Forth Worth area gather this summer for a barbeque, face painting, miniature golf, games and prizes. The event was hosted by the bank’s culture committee.

Vista Bank

Dallas, Texas
Assets: $1.9 billion
CEO: John Steinmetz
No. of U.S. employees: 197

John Steinmetz, CEO of Vista Bank, shared one example of how employees have taken ownership of the company's culture. The Dallas company recently acquired another bank with two locations. Vista's culture committee ordered new merchandise for these staff members and then snuck into the new locations at night and decorated them. The next morning, the new Vista employees were greeted by "balloons, signs and decked-out desks," Steinmetz said. The committee came back the following day with burritos and music and then drew names for a raffle to give out prizes throughout the day. 

"I was there, and it was evident our new team members immediately felt valued," Steinmetz said. 

"I'm biased, but I would stack our culture up against anyone," he added. 
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Employees from Kentucky Farmers Bank's Ashland office participate in a Halloween costume contest.

Kentucky Farmers Bank

Ashland, Kentucky
Assets: $280.2 million
Chairman and CEO: April Perry
No. of U.S. employees: 70

Employees are encouraged to have a healthy work-life balance at Kentucky Farmers Bank, and supervisors are instructed to understand their staff members' personal and professional goals. 

"We want our employees to have time for their families and the pursuit of their personal goals. We support the advancement of our employees through educational opportunities and performance-based compensation," said April Perry, chairman and CEO of the Ashland, Kentucky, company. "Happy employees make for a healthy work environment and satisfied customers."
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Bank Independent employees celebrate the grand opening of a new office earlier this year.

Bank Independent

Sheffield, Alabama
Assets: $2.5 billion
CEO: Rick Wardlaw
No. of U.S. employees: 649

Bank Independent looks to hire "team players who are hungry, humble and people smart," said Rick Wardlaw, CEO of the Sheffield, Alabama, institution. 

"[W]e invest in a culture of growth and development to ensure these team members have the resources they need to expand our mission, vision and values as we grow," he added.
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First Citizens National Bank staff members enjoy the annual "fun at work day," which is dedicated to everyone enjoying themselves.

First Citizens National Bank

Dyersburg, Tennessee
Assets: $2.3 billion
Chairman & CEO: Jeff Agee
No. of U.S. employees: 308

Jeff Agee, chairman and CEO of First Citizens National Bank in Dyersburg, Tennessee, personally conducts the culture training portion of new hire onboarding. He also visits all of the bank's locations on a regular basis. 

"As CEO, I am focused on creating and continually enhancing a culture that is positive, transparent, encouraging and successful across the entire organization," he said. 

"In my opinion, one of the best ways to influence teammates is with your heart and ears," Agee added. "The board and management work to create a team and family-oriented environment including the consistent use of the word 'teammate' rather than 'employee' in our strategic plan, our policies and our communications across the company."
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SouthState hosts a cookout to show its appreciation for its employees.

SouthState

Winter Haven, Florida
Assets: $44.9 billion
CEO: John Corbett
No. of U.S. employees: 5,172

SouthState in Winter Haven, Florida, touts its generous paid time off policy as one of the perks of working there. Employees get 11 holidays, a minimum of 20 and up to 30 vacation days and four volunteer days each year. They are also eligible for eight weeks of paid critical care time for themselves or to take care of a family member and six weeks of paid parental leave.
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A group of employees from Dacotah Bank attend the South Dakota Bankers Association Women in Banking Conference. The company serves as a sponsor of the event.

Dacotah Bank

Aberdeen, South Dakota
Assets: $3.7 billion
President and CEO: Robert Fouberg
No. of U.S. employees: 621

Caring is an important cornerstone of Dacotah Bank in Aberdeen, South Dakota. Staff members care for their colleagues at all levels of the organization like a family, said Robert Fouberg, president and CEO. One example of this is the company's "Here for Your Health" benefit. Employees can be reimbursed up to $300 for wellness expenses. They can also participate in a wellness challenge by completing various activities for a chance to win a prize. 

"We celebrate successes with each other as would a family, and we clean up mistakes together as a family," Fouberg added. "We provide better-than-market wages and benefits so that our colleagues can best care for their families at home."
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TIB's human resources team welcomes employees to the bank's annual costume contest.

TIB

Farmers Branch, Texas
Assets: $3 billion
President and CEO: Michael O'Rourke
No. of U.S. employees: 247

Every Thursday at TIB in Farmers Branch, Texas, is considered "Together Day." It's the one day each week when staff members come together and collaborate and build connections in person. 

"TIB employees demonstrate an unwavering commitment to build quality relationships and serve as trusted partners with sound financial decision making, integrity and outstanding service," said Michael O'Rourke, president and CEO.
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Employees hand out candy during an annual "trunk-or-treat" event.

NebraskaLand Bank

North Platte, Nebraska
Assets: $914 million
President and CEO: Michael Jacobson
No. of U.S. employees: 99

One component of NebraskaLand Bank's success has been hiring the right people for the right roles and then letting them succeed without interfering. To do that, communication is key. Biweekly staff meetings celebrate the bank's culture and employees are recognized for meeting NebrasaLand's six culture principles: service, attitude, expertise, support, win and community minded. 

"At NebraskaLand Bank, comm(unity) is more than just a word — it's the cornerstone of our culture," said Michael Jacobson, president and CEO of the North Platte, Nebraska, company. "We live and breathe this value every day as we work to support those around us in our communities, both near and far."
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Employees in Signature Bank's Devon branch in Chicago get ready for the holidays.

Signature Bank

Rosemont, Illinois
Assets: $1.7 billion
President and CEO: Michael G. O'Rourke
No. of U.S. employees: 96

Signature Bank in Rosemont, Illinois, faced a unique challenge this year when another bank with the same name — Signature Bank in New York — failed in March. The sudden event required an all-hands-on-deck response, said President and CEO Michael G. O'Rourke. The marketing team reached out to news and social media outlets to request any necessary corrections and remove the misuse of the bank's logo. Branch staff fielded calls from confused customers and reassured them of the company's safety and soundness. 

"Every team member was behind the process; from sharing social posts to making calls to personally visiting clients," he added. "It went a long way with our established relationships. I am extremely proud of everyone's collaborative efforts and commitment under a highly unexpected and traumatic situation."
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Peoples Bank hosts a student field trip. The bank does this throughout the school year, and the employees love having children visit the branch to discuss financial literacy.

Peoples Bank

Lubbock, Texas
Assets: $1 billion
Chairman and CEO: Larry Allen
No. of U.S. employees: 159

Larry Allen, chairman and CEO of Peoples Bank in Lubbock, Texas, has a specific list of priorities: employees first, followed by customers with shareholders coming in third. To achieve this, the company supports staff members in a number of ways, including giving generous bonuses, hosting parties for important personal milestones and providing opportunities to earn additional paid time off through volunteering. 

"When you keep things in that order, everyone wins," he said.
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Through Origin's Project Enrich program, employees volunteer with a local cause in their community. Staff members receive up to 20 hours of paid time off to volunteer each year.

Origin Bank

Ruston, Louisiana
Assets: $10.1 billion
Chairman, president and CEO of Origin Bancorp: Drake Mills
No. of U.S. employees: 894

Origin Bank conducts quarterly confidential surveys to allow staff members to provide anonymous feedback to senior management. This is just one way that the Ruston, Louisiana, company works to ensure its culture permeates the organization. New hires also go through "culture orientation" where executives talk about what it means to be a part of Origin Bank and annual culture celebrations highlight achievements from the past year. 

"We have had great successes and encountered our share of challenges," said Drake Mills, chairman, president and CEO of Origin Bancorp, the bank's parent company. "What has always been at the center of who we are as an organization is our deep commitment to culture and a passion to be there for our employees, customers and communities when they need us most."
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Peapack-Gladstone Bank employees support the annual Pride festival in Asbury Park, New Jersey.

Peapack-Gladstone Bank

Bedminster, New Jersey
Assets: $6.5 billion
President and CEO: Douglas Kennedy
No. of U.S. employees: 509

The culture at Peapack-Gladstone Bank is defined by what it calls its "hospitality standards." That includes the principle of "Our Promise," which is when the bank consistently delivers meaningful experiences and personalized service. The Bedminster, New Jersey-based company also emphasizes the value of "Our Service Model," which ensures customers feel that the bank has their best interests in mind and the principle of "Our Commitments," which means that every employee strives to reach the highest levels of professionalism, invests in the community and puts clients first. 

"We are a creative, diverse and strong family, committed to doing the right thing for each other and our clients," said President and CEO Douglas Kennedy.
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North Texas employees at Southside showcase their team spirit during a Habitat for Humanity volunteer event.

Southside Bank

Tyler, Texas
Assets: $7.8 billion
President and CEO: Lee Gibson
No. of U.S. employees: 834

Southside Bank in Tyler, Texas, recently created what it calls a "unified mindset" to ensure each staff member is on the same page in terms of customer service and workplace culture. The four principles of the unified mindset include: "astound our customers by the way they are treated; care for and elevate each other; believe in yourself; and always do what is right."

The bank also has the motto, "#InThisTogether." 

"This has become our mantra that we use to remind one another that we are not alone, and that we are all a part of something bigger and better than any one of us could do on our own," said President and CEO Lee Gibson.
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For Halloween, a group of branch employees at Heartland dress up with a Little Mermaid theme.

Heartland Bank

Geneva, Nebraska
Assets: $774.7 million
CEO: John C. Wilkins
No. of U.S. employees: 107

Heartland Bank in Geneva, Nebraska, strives to be family friendly for its workers. This includes offering flexible paid time off, parental leave for both male and female workers and tuition reimbursement. Birthdays, work anniversaries and other special occasions and successes are celebrated. Employees recognize their colleagues for a job well done with hand written thank-you notes. 

"We recognize we are not perfect and don't get things right all the time," said CEO John C. Wilkins. "We strive for continuous improvement and our mantra "Get Better Every Day" is the reminder that each day we have a chance to renew, restart and move forward."
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Employees enjoy a cup of hot cocoa on National Hot Chocolate Day.

First National Bankers Bankshares

Baton Rouge, Louisiana
Assets: $954.7 million
President and CEO: Joseph F. Quinlan III
No. of U.S. employees: 156

Throughout its offices, intranet and website, First National Bankers posts its core values, which include dependability, diversity, innovation, integrity, teamwork, trusted partner and service beyond comparison. Most of its internal and external communications also reference these values. The company hosts periodic activities to emphasize these principles. For instance, for the core value of innovation, the Baton Rouge, Louisiana, company hosted a competitive Quarto board game tournament.

"Since FNBB's inception, we have always gone to great lengths to foster relationships, experiences and a community for our staff and customers that are reflective of an extended but close-knit family," said Joseph F. Quinlan III, president and CEO. "In a traditional family unit with family centric values, parents and children put their family and loved ones at the center of their priorities."
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Chairman and CEO Edward Handy prepares breakfast at Amos House as a part of Washington Trust’s 222 Acts of Kindness challenge.

Washington Trust Co.

Westerly, Rhode Island
Assets: $7 billion
Chairman and CEO: Edward O. Handy III
No. of U.S. employees: 658

Washington Trust Co. in Westerly, Rhode Island, creates a fun work environment by providing employees with lunch on Fridays, virtual coffee breaks and posting fun pictures along the theme of "Life at Washington Trust" on its intranet.
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BankNewport makes a donation to Meeting Street, a nonprofit that provides services to children.

BankNewport

Middletown, Rhode Island
Assets: $2.6 billion
President and CEO: Jack Murphy
No. of U.S. employees: 305

BankNewport in Middletown, Rhode Island, has been around for more than two centuries, and its management believes being a community bank means that it must be connected with — and involved — in the community. Last year, staff members volunteered more than 8,500 hours to causes they care about. 

"Being a community bank means understanding what makes our community and the people within it unique," said Jack Murphy, president and CEO. "It means recognizing what your community's needs are and identifying ways we can help."
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Employees spend the day working in the garden at Fulfill, a food bank in Monmouth and Ocean counties, through Manasquan Bank's CREW Cares program. The initiative allows staff members to volunteer at a local nonprofit during work hours.

Manasquan Bank

Wall Township, New Jersey
Assets: $2.8 billion
Chair, president and CEO: James Vaccaro
No. of U.S. employees: 241

Inclusion, empowerment and recognition are the keys to Manasquan Bank's culture. That means working to actively listen to the voices of all employees at the Wall Township, New Jersey, company, said James Vaccaro, chair, president and CEO. 

"We are always attempting to provide each of our valued colleagues with the tools for success while encouraging free thinking, creativity, continuing education and a model that is built on unsanitized straightforward and authentic feedback," Vaccaro added.
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Bell Bank employees raised $553,700 for Giving Hearts Day, a 24-hour fundraising event that benefits charities in North Dakota and northwest Minnesota.

Bell Bank

Fargo, North Dakota
Assets: $13.4 billion
President and CEO: Michael Solberg
No. of U.S. employees: 1,142

Bell Bank said it has had the same simple mission statement for decades: "Happy employees! Happy customers!" 

The Fargo, North Dakota-based company keeps its workers happy through a variety of ways. For instance, President and CEO Michael Solberg sends out a weekly email to all staff members outlining the company's strength and stability, plans for growth and recognition of individual service and achievement. He also holds annual in-person town hall meetings. 

Employees are encouraged to "catch" their colleagues in the act of providing exceptional service or doing acts of kindness. These staff members then receive a "How Bell of You" recognition and the stories are shared internally. The bank also added this year a bimonthly call for "Bell Culture Champions" with managers or someone else that they designate from their team. The call, joined by Bell's chief culture officer, discusses upcoming events and other culture-related matters.

"When you take great care of your employees by treating them like family, and giving them career opportunities in a place where they're proud to work, they, in turn, take amazing care of our customers," Solberg said. "We've seen it time and time again, and as much as we've grown, we always want to make sure we put our culture and people first."
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Cape Cod 5 employees volunteer during a build day for Habitat for Humanity of Greater Plymouth.

Cape Cod 5

Hyannis, Massachusetts
Assets: $5.5 billion
Chairman and CEO: Matthew Burke
No. of U.S. employees: 570

Cape Cod 5 in Hyannis, Massachusetts, strives for a culture of open and ongoing bankwide communication. It partly does that by providing employees with its "loop report" portal, where they can submit feedback to the executive leadership team. The bank also hosts monthly virtual town hall meetings to ensure transparency. 

"Cape Cod 5 is committed to maintaining our top workplace culture, which supports a caring and inclusive work environment where each employee can grow and develop and feels supported professionally and personally," said Matthew Burke, chairman and CEO.
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Employees from MVB's human resources and marketing departments bonded over ax throwing during a two-day planning retreat.

MVB Bank

Fairmont, West Virginia
Assets: $3.3 billion
CEO: Larry Mazza
No. of U.S. employees: 371

MVB Bank in Fairmont, West Virginia, works with the Pacific Institute, a leadership development organization, to provide "thought patterns for high performance" training sessions to its staff members. The training goes beyond the attendees' professional development and focuses on improving one's personal life as well. 

"We believe that if a team member has a well-rounded life and is succeeding personally, they'll bring more success to their role within MVB," said CEO Larry Mazza. "We also ensure that our culture is thriving from a top-down perspective. If leaders are emulating our values in the way they work, the way they interact with clients, the way they speak with their team members ... this encourages others to behave in the same way. Many team members have even brought our corporate values into their own households because of the impact they have."
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All Machias Savings Bank employees, along with a guest, were invited to attend a Keith Urban concert.

Machias Savings Bank

Machias, Maine
Assets: $2.4 billion
President and CEO: Lawrence Barker
No. of U.S. employees: 319

Executives at Machias Savings Bank in Maine are serious about being reachable to their employees. All of their cell phone numbers and email addresses are readily available for any staff member who has a suggestion or idea that they want to share. 

"Our bank culture is built, first and foremost, on relationships with our employees, customers and communities," said Lawrence Barker, president and CEO.

"We believe in transparency and open communication. There is equal access to our executives and senior level leaders as there is to any employee," he added.
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Commercial Bank of California staff teach a financial literacy program during a Court Appointed Special Advocates, or CASA, event.

Commercial Bank of California

Irvine, California
Assets: $2.3 billion
Chairman, president and CEO: Ash Patel
No. of U.S. employees: 186

Ash Patel, chairman, president and CEO of Commercial Bank of California in Irvine, listed "freedom and fuel for creativity" as necessary components to be successful in financial services today. 

"If we want to innovate, improve the industry and achieve more as a team, we must provide an environment for our team that fuels their creativity," Patel added. "When you foster that type of freedom, you get new ideas, processes, strategies, opportunities and continued growth."
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Employees from Paragon Bank volunteer at the Neighborhood Christian Center.

Paragon Bank

Memphis, Tennessee
Assets: $701.8 million
President and CEO: Robert S. Shaw Jr.
No. of U.S. employees: 105

Paragon Bank's ACTS — Assisting the Community Through Service — program encourages employees to volunteer in the community for at least 40 hours each year. This can be done with the Memphis, Tennessee-based company's preferred community partners, which focus on issues related to education, housing and eliminating hunger, or with another organization that staff members are passionate about. To help encourage this, the bank hires staff members "who fit our culture of service and kindness," said Robert S. Shaw Jr., president and CEO.
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During National Teacher Appreciation Week, loan officer Adam Bruning delivered cookies to teachers to celebrate.

Bruning Bank

Bruning, Nebraska
Assets: $567.8 million
CEO: Fred Bruning
No. of U.S. employees: 84

Transparency is top of mind at Bruning Bank in Nebraska. Every month, each location participates in a staff meeting hosted over breakfast. That allows the bank to share organizational news and other updates. There are also regular team-building activities after work hosted by the company's ambassador program. 

"This allows us to share our personal articles, stories and experiences to not only our staff, but also our customers and spread our culture into our communities," said CEO Fred Bruning.

A quarterly newsletter is sent to customers via mail, email and social media and posted to its website. "Bruning Bank is also employee-owned, and we believe this encourages employees to take pride in their work, our organization and share it with the communities we serve," Bruning added. 
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Employees at West Plains Bank and Trust look forward each year to Halloween. One group dresses as the cast of Gilligan's Island.

West Plains Bank and Trust Co.

West Plains, Missouri
Assets: $634.5 million
President and CEO: David M. Gohn
No. of U.S. employees: 114

Every other month, the culture team at West Plains Bank and Trust Co. in Missouri talks about one best practice for serving customers, such as how to answer the telephone or how to greet customers. "These standards help maintain our culture and implement measures to continuously improve our delivery of the internal and external customer service experience," said David M. Gohn, president and CEO.
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Employees volunteer at the annual Pierogi Fest.

Centier Bank

Merrillville, Indiana
Assets: $7.8 billion
CEO: Michael Schrage
No. of U.S. employees: 1,000

CEO Michael Schrage said that Centier Bank in Merrillville, Indiana, maintains its culture by hiring those with a servant heart, which is the desire to help and serve others. The bank also promotes its corporate values of caring, loyalty, integrity, friendship and fun. 

"Centier's culture is all about caring and serving others for their personal and beneficial well-being," he added.
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Employees at First Federal participate in a charity 5K event.

First Federal Savings & Loan Association of Pascagoula-Moss Point

Pascagoula, Mississippi
Assets: $350.5 million
President and CEO: Alan Renfroe
No. of U.S. employees: 54

Alan Renfroe, president and CEO of First Federal Savings & Loan Association of Pascagoula-Moss Point, described the bank's culture as "casual but professional." 

"We are customer-service driven and pride our heritage on our legacy of service," he added. "First Federal is proud to be known as an 'enjoyable place to work' and creates ways for employees to have fun on the job."
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One of Marquette Savings Bank's branch teams pose with the company's banner at a monster truck show. The company was a sponsor of the event.

Marquette Savings Bank

Erie, Pennsylvania
Assets: $1.2 billion
President and CEO: John Dill
No. of U.S. employees: 155

John Dill, president and CEO of Marquette Savings Bank, would sum up his bank's culture with one, enthusiastic word: "Awesome!" 

The Erie, Pennsylvania, bank recently completed an update to its strategic plan, creating a one-page laminated document for each employee that outlines where the company is headed. This allows each department to review the document to decide how they are contributing to the overall mission. 

Employees also "value each other like family," Dill added. He pointed to a recent example where the bank fielded 10 teams of six bowlers each for a bowl-a-thon fundraiser. That same night, another 10 staff members volunteered with two other community events. That meant 45% of its staff was doing something for their community at the same time after business hours.
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Citizens Bank's retail banking department dresses in a circus theme for the company's Halloween costume contest.

Citizens Bank of West Virginia

Elkins, West Virginia
Assets: $600.5 million
President and CEO: Nathaniel Bonnell
No. of U.S. employees: 91

President and CEO Nathaniel Bonnell said that he is "genuinely proud" of Citizens Bank of West Virginia's corporate culture. 

"Our franchise is growing, thanks to the hard work and dedication of our employees, and I make it my No. 1 priority to let my employees know how much they are appreciated."

That includes a monthly celebration of staffs' successes. On each employee's work anniversary, Bonnell writes them a congratulatory note with $100. There is also an annual family picnic that includes dinner, dancing, campfires and swimming. Bonnell said his favorite event to show his gratitude to staff was taking the entire bank and their partners on an all-expenses paid getaway, complete with escape rooms, ax throwing, manicures and pedicures and dinners. 

"To sum it up in one word, I would say Citizens has a culture of 'gratitude,'" Bonnell added. "Management and the board have gratitude in the way we treat our team members, and our team members have gratitude toward their employer and our clients."
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American Riviera Bank employees sport mustaches for Movember, which is meant to raise awareness about prostate cancer, testicular cancer and men's suicide.

American Riviera Bank

Santa Barbara, California
Assets: $1.3 billion
President and CEO: Jeff DeVine
No. of U.S. employees: 129

Employees helped to select and define American Riviera Bank's core values last year. These included integrity as the foundation for their actions, valuing everyone, striving to do better, working together to benefit everyone and getting the job done. When these new core values were adopted, mugs, mouse pads and office posters were given out throughout the Santa Barbara, California-based company. American Riviera's peer recognition program was also updated to include highlighting colleagues who demonstrated these principles. A core values award was added, and the core values have been included as a criteria during annual performance reviews.

"[A]ll employees are rated on the level at which they 'exemplify the bank's core values,' which also drives the rating used to determine annual bonus and merit recommendations," said Jeff DeVine, president and CEO.
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Employees enjoy Stearns Bank's spring all-company picnic last year.

Stearns Bank

St. Cloud, Minnesota
Assets: $2.7 billion
President and CEO: Kelly Skalicky
No. of U.S. employees: 472

To help employees plan for retirement and motivate them to provide great customer service, Stearns Bank offers an employee stock ownership plan. The benefit "is inspired by the employee owners," said Kelly Skalicky, president and CEO. It also helps to recognize the value of the hard work that employees put in every day at the St. Cloud, Minnesota, bank and ensures financial discipline and decision making with integrity and accountability. 

"The culture at Stearns Bank is thriving with a sense of community, trust, balance and belonging," Skalicky added.
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New hires participate in team-building during a three-day orientation. CEO Terry Turner and other senior leaders also join in to demonstrate the importance to teamwork.

Pinnacle Financial Partners

Nashville, Tennessee
Assets: $46.8 billion
President and CEO: Terry Turner
No. of U.S. employees: 3,218

During new hire orientation, Pinnacle Financial Partners highlights a certain quote: "Culture eats strategy for lunch." 

"Don't get me wrong — we absolutely employ strategies — but first we ensure we have a culture that encourages associates to put forth incremental effort to execute those strategies," said Terry Turner, president and CEO of the Nashville, Tennessee, bank. 

A dozen senior leaders attend the three-day orientation to help these new staff members understand their role within the bank. Overall, managers encourage their employees to act like owners and have fun along the way. 

"Every associate at Pinnacle knows they own our culture. It's not up to leaders," Turner added. "Culture belongs to all of us."
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A Montecito employee gives back through the bank's volunteer program.

Montecito Bank & Trust

Santa Barbara, California
Assets: $2.1 billion
Chairman and CEO: Janet Garufis
No. of U.S. employees: 278

Montecito Bank & Trust uses "speed of trust" training from the management training firm FranklinCovey throughout the company to develop what it considers one of the most important aspects of the organization — trust. The program emphasizes the importance of trust in communication, creativity and engagement in the workplace. 

Overall, leaders at the Santa Barbara, California, bank are expected to exhibit the five leadership practices: model the way; inspire a shared vision; challenge the process; enable others to act; and engage the heart. 

"We strive to be transparent in all we do and to create a workplace that respects each individual," said Janet Garufis, chairman and CEO. "We believe that a trusting organization is a nimble, effective and successful organization and prefer to coach our associates to succeed rather than catching them doing the wrong things."
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Staff members enjoy the burgers and bingo summer employee appreciation event.

First Bank Chicago

Northbrook, Illinois
Assets: $2.2 billion
President and CEO: Eric Ephraim
No. of U.S. employees: 146

First Bank Chicago woos its new employees from the get-go. The onboarding process includes gifts and new hire events where new staff members can meet senior managers and their colleagues. To keep employees engaged, the Northbrook, Illinois-based bank offers a variety of career development opportunities, such as on- and off-site training, conferences, webinars, leadership programs and lunch and learns. And the bank strives to provide internal opportunities to those with potential. Last year, 40 staff members were promoted.
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Oakworth employees attend the bank's Octoberfest, a networking event for clients.

Oakworth Capital Bank

Birmingham, Alabama
Assets: $1.4 billion
Senior managing director, chairman & CEO: Scott Reed
No. of U.S employees: 143

Oakworth Capital Bank's core purpose is "helping people succeed" and that approach is applied to all stakeholders, including staff members, customers, communities and shareholders. The company emphasizes five core values: the Golden Rule; character; innovative and creative spirit; professionalism; and work ethic. All decisions are made through this lens. 

To ensure these values are followed, the Birmingham, Alabama, company has three processes to recruit the right people for the organization — interviewing and hiring, onboarding and developing its employees. 

"Reinforcement of our purpose, values and vision is embedded in each of these processes," said Scott Reed, senior managing director, chairman and CEO.
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