Mortgage technology

To help close deals, there are steps online lenders can take to establish a quick and personal connection with real estate agents.

The migration to digital may change the way loan officers work, but it won't make them less essential: BofA Consumer Lending SVP John Schleck.

At Digital Mortgage 2018, Bill Emerson, the vice chairman of Quicken Loans and its parent company Rock Holdings, outlined a vision of dramatic digital disintermediation.

Ellie Mae EVP Joe Tyrrell talks customer acquisition strategy. Crafting a personalized consumer experience, he says, starts with data.

Shifting to digital processes requires rethinking staffing levels and responsibilities. Mid-America Mortgage CEO Jeffrey Bode outlines how his company has adjusted.

LoanDepot's CEO Anthony Hsieh delivered a bracing message to mortgage lenders on Monday — strong new competitors are coming into this market, so they need to expand their offerings.

Loan officers whose habits are attuned to the refi market need to improve their relationship game to make it in this business, NBKC Bank's Dan Stevens told attendees at Digital Mortgage 2018.

Customers are increasingly demanding that their mortgage providers provide more than loans; they want help finding a realtor and handling all the pieces of the mortgage process, said Anthony Hsieh, CEO of loanDepot, during the opening keynote at Digital Mortgage.

Banks aren’t the only ones that need to keep pace with digital innovation — government agencies must also work to stay relevant.

The administration’s recent report on fintech innovation discussed ways to adopt electronic promissory notes — or eNotes — and automated appraisals in federal mortgage programs.