2004 Guide To Outsourcing

Fidelity Information Services

Processing Content

601 Riverside Avenue

Jacksonville, FL 32204

Tel: 800.847.7359; 501.220.4126

Internet: fidelityinformationservices.com

Principal in charge of financial services:

William P. Foley, chairman and CEO

Products/services offered:

retail lending, retail banking, branch automation, call center, CRM, platform, core accounting, syndicated lending, mortgage origination and servicing, outsourcing

Jack Henry and Associates, Inc.

663 Highway 60

Monett, MO 65708

Tel: 417.235.6652

Fax:417.235.8406

Internet: jackhenry.com

Principal(s) in charge of financial services:

Mike Henry, chairman and CEO; Jack Prim,

president; Tony Wormington, COO; Kevin Williams, CFO; Mark Forbis, general manager, technology services; Stan Viner, general manager, sales & marketing; Don Harris, national marketing manager

Products/services offered:

integrated software solutions for banks, credit unions and related financial institutions from de novo up to $20 billion in assets. Application software, outsourcing, electronic transaction processing, check & document imaging, Internet services, business & disaster recovery consulting services.

Fiserv, Inc.

255 Fiserv Drive

Brookfield, WI 53045

Tel: 262.879.5000

Fax: 262.879.5013

Internet: fiserv.com

Principal in charge of financial services:

Les Muma, president and CEO

Products/services offered:

core account processing-Fiserv ITI, Fiserv CBS, Fiserv COS, Fiserv VISION; mortgage loan servicing system-MortgageServ; ATM/POS processing- Fiserv EFT/CNS; check processing.

Financial client roster:

13,000 clients worldwide.

The BISYS Group, Inc.

90 Park Avenue, 10th Floor

New York, NY 10016

Tel: 212.907.6000

Fax: 212.907.6014

Internet: bisys.com

Principal(s) in charge of financial services:

William W. Neville, BISYS' Information Services; William J. Tomko, BISYS' Investment Services; Leonard L. Reynolds, BISYS' Insurance and Education Services

Products/services offered:

business process outsourcing, including bank processing, check imaging, mutual fund distribution and administration, retirement plan services, regulatory consulting services, insurance processing solutions, and professional certification training and continuing education. BISYS' enterprisewide automation supports banks with comprehensive product suites, integrating core banking applications with electronic and Internet banking, branch automation, customer relationship management, data warehousing and decision support, integrated sales and marketing, and profitability analysis and reporting.

Areas of expertise: elevate the outsourcing relationship beyond the traditional client/vendor designation to a strategic partnership that maximizes the market potential of both the financial institution and BISYS. BISYS specializes in proactive support for aggressive growth strategies, including acquisition conversion and post-acquisition back-office consolidation, and market expansion, including both geographic extension and entry into new market segments.

Metavante Corp.

4900 West Brown Deer Rd.

Milwaukee, WI 53223

Tel: 800.236.3282

Fax: 414.357.9896

Internet: metavante.com

Principal(s) in charge of financial services: Frank R. Martire, president and CEO; Brian C. Hurdis, svp and CIO

Products/services offered:

financial account processing; electronic funds transfer and card solutions; Internet and e-banking; CRM; wealth management and trust processing; 401(k) administration.

EDS Corp.

5400 Legacy Drive

Plano, TX 75024

Tel: 972-605-6000

Internet: eds.com

Principal(s) in charge of financial services: Mike Jordan, chairman and CEO; Dietmar Ostermann, vp A.T. Kearney

Products/services offered: operations solutions, which integrate IT outsourcing services with business process outsourcing to help clients align technology and operations with business strategy, and solutions consulting, which combine electronic business and solutions consulting with applications services; management consulting (via A.T. Kearney).

NovaSoft Information Technology

3570 Quakerbridge Road

Mercerville, NJ 08619

Tel: 609.588.5500

Fax: 609.588.5577

Internet: novasoftinfo.com

Principal(s) in charge of financial services: Sumit K. Pal , evp,

sumitp novasoftinfo.com; Naren Mathavan, director, business development, narenm novasoftinfo.com

Products/services offered:

NovaSolutions: elite teams that provide enterprise packages, e-business and engineered solutions; NovaReserve: professional services using global mobile resource pool; NovaTrust: offsite/offshore outsourcing services at NovaSoft facilities.

Parks Consulting

One Wachovia, 301 South College Street

Suite 2200

Charlotte, NC 28202

Tel: 704.343.4827

Fax: 704.714.6222

Internet: parksco.com

Principal(s) in charge of financial services:

Jerry W. Poole, vp of sales

Products/services offered:

services: project management, project administration, business analytics and systems integration services to multiple lines of business. Business & technical project management: project planning, project budgeting, resource allocation, process definition, process re-engineering, systems & operations workflow, process change management, disaster recovery planning, Web-based development, systems implementation and systems integration.

Financial client roster (partial):

Bank of America, Wachovia, Royal & SunAlliance, and Wells Fargo.

i-flex solutions

99 Park Avenue

Suite 1530

New York, NY 10016

Tel: 212.430.5800

Fax: 212.430.5808

Internet: iflexsolutions.com

Principal(s) in charge of financial services:

R. Ravinsankar, CEO

Products/services offered:

PrimeSourcing, i-flex's outsourcing services, offers custom application software development and deployment, maintenance and support services (both onsite and offshore). PrimeSourcing provides a comprehensive framework to manage off-shore projects with optimal customer involvement. The portfolio of services range from established, process-centric offshore development capabilities to technology deployment and management services for the financial services industry.

SAVVIS

12851 Worldgate Drive

Herndon, VA 20170

Tel: 800.SAVVIS.1

Fax: 703.234.8311

Internet: savvis.net

Principal(s) in charge of financial services:

Jeff Vandeylen, CFO

Products/services offered: SAVVIS Financial XchangeSM, which includes managed Web hosting, private IP VPN, FIX networks and high-speed Internet access.

Financial client roster (partial): Bear Stearns, Discovery, Fitch.

CC Pace Systems

4100 Monument Corner Drive

Suite 400

Fairfax, VA 22030

Tel: 703.631.6600

Internet: ccpace.com

Principal(s) in charge of financial services: Michael Euripides, director

Products/services offered:

technology consulting services including product selection and implementation, custom application development, technology strategy, integration, database design, and project stabilization and recovery.

Bankers Systems, Inc.

6815 Saukview Drive

St. Cloud, MN 56303

Tel: 800.397.2341

Fax: 320.240.5955

Internet: bankerssystems.com

Principal in charge of financial services: Robert White

Products/services offered:

lending, deposit, IRA, and anti-fraud solutions focused on the compliance risk management needs of financial institutions.

Kefta Inc.

153 Kearny

Suite 209

San Francisco, CA 94108

Tel: 415.391.6881

Fax: 415.391.7079

Internet: kefta.com

Principal(s) in charge of financial services:

Charles Francis, Philippe Suchet and Michael Oiknine

Products/services offered:

Kefta combines its marketing expertise and hosted technology to deliver solutions that enable clients to increase on-line revenue by up to 30 percent by focusing on on-line application abandonment; cross-selling; and referral marketing.

Financial client roster (partial):

Bank of America, Household Finance, Societe Generale.

Getronics

290 Concord Road

Billerica, MA

Tel: 800.824.6350

Internet: getronics.com; getronics.com/us

Principal(s) in charge of financial services:

Kevin Roche, General Manager, North America; Michael Kerr, President, Business Solutions & Consulting, Leni Selvaggio, vp, Business Development

Products/service offered:

in addition to branch automation and multichannel retail banking automation products, outsourcing services include network and desktop outsourcing, asset management (physical assets for distributed computing enterprises), security management, network monitoring, network management, help desk support

TSYS

1600 First Ave.

Columbus, GA 31901

Tel: 706.649.2307

Fax: 706.649.3322

Internet: tsys.com

Principal(s) in charge of financial services: Philip Tomlinson, CEO; Troy Woods, president; Kenneth Tye, evp and CIO; James Lipham, evp and CFO; William Pruett, evp

Products/services offered:

supporting debit, retail, loyalty, stored value, smart, consumer credit and commercial card-based needs.

ECI (Equity Consultants, Inc.)

302 S. Locust Street

Glenwood, Iowa 51534

Tel: 800.264.0787; 712.527.4856

Internet: eci-equity.com

Principal(s) in charge of financial services: Gary L. Kruse, Chairman and CEO; Dwight Gunderson, svp of sales; Jim Gleason, CFO

Products/services offered:

Web Equity Manager is a browser-based financial analysis and decisioning system for processing agricultural, commercial and consumer loan requests in a single system. It is available in both an ASP and enterprise solution.

TPI, Inc

10055 Grogan's Mill Road, Suite 200

The Woodlands, TX 77380

Tel: 281.465.5700

Internet: tpi.net

Principal(s) in charge of financial services:

Tom Hynd, Partner

Products/services offered:

IT outsourcing and business process outsourcing evaluation, negotiation, implementation and management advisory services. Sourcing strategy development and sourcing relationship management services are also offered to cover the full sourcing lifecycle.

Financial client roster (partial):

JP Morgan Chase, ANZ Bank

BenchMark Consulting INTL.

289 Washington Avenue

Marietta, GA 30060

Tel: 770.428.8899

Fax: 770. 218.1396

Internet: benchmarkinternational.com

Principal in charge of financial services:

Randall Foster, president

Products/services offered:

management consulting services

Financial client roster (partial):

Bank One, Bank of America, First Union.

Exigen Group

505 Montgomery Street

23rd Floor

San Francisco, CA 94111

Tel: 415.402.2600

Fax: 415.402.2038

Internet: exigengroup.com

Principal(s) in charge of financial services:

Dennis Rygwalski, General Manager, Financial Industry Solutions Group

Products/services offered:

application outsourcing-offshore outsourcing services including custom development of software solutions, maintenance of legacy systems, quality assurance, production support and help desk support; automation software for loan origination and servicing that allows customers to better utilize third-party service providers and outsourced vendors; and software and transformation services to help operational outsourcers build a business process utility in supporting one or more tenants in a shared infrastructure.

Financial client roster (partial):

Wells Fargo, ING

Sapient

One Memorial Drive

Cambridge, MA 02142

Tel: 617.621.0200

Fax: 617.621.1300

Internet: sapient.com

Principal(s) in charge of financial services:

Steven J. Hoffman, evp and managing director

Products/services offered:

support and outsourcing services geared toward providing overall portfolio management of business applications and related third parties to meet the needs of our clients' businesses; long-term support, maintenance and evolution of core applications; support enterprisewide technology solutions and packages; and redesign business processes and operating models to achieve efficiency.

Financial client roster (partial):

Bessemer Trust, Freddie Mac, GMAC

IBM

1133 Westchester Avenue

White Plains, NY 10604

Tel: 800.426.4968

Internet: ibm.com

Principal in charge of financial services:

Jerry Cole, global general manager

Products/services offered:

consulting, integration, e-business hosting, outsourcing of data centers, desktop and network and business processing, net-based applications, ASP platforms, servers, storage, maintenance, trading floor support, desk-side support, financing.

S1 Corp.

3500 Lenox Road

Atlanta, GA 30326

Tel: 888.457.2237; 404.923.3500

Fax: 404.923.6727

Internet: s1.com

Principal(s) in charge of financial services:

Jaime W. Ellertson, CEO; Imad Mouline, CTO; Victor Syracuse, svp, operations & technology

Products/services offered:

enterprise software and services that can be outsourced or implemented on-premise; customizable solutions provide clients with one view of their customers via multiple interaction channels.

Financial client roster (partial):

First Federal Bank of Hazelton, First Niagara, FleetBoston.

Digital Insight

26025 Mureau Road

Calabasas, CA 91302

Tel: 888.344.4674

Fax: 818.878.7555

Internet: digitalinsight.com

Principal(s) in charge of financial services:

Jeff Stieflar, CEO

Products/services offered:

outsourced Internet banking, cash management, lending, training, marketing for customer adoption, system conversion, developing interfaces to core processors.

Financial client roster (partial):

Provident Bank

Fibervision, Inc.

P.O. Box 380519

Murdock, FL 33938-0519

Tel: 941.235.9941

Fax: 941.235.9943

Internet: fibervisioninc.com

Principal in charge of financial services:

Jeff Harris, vp

Products/services offered:

technical project management; network administration/maintenance; equipment repair for all traditional banking and network equipment.

Financial client roster (partial): E*Trade Access, Fidelity Federal Bank and Trust

Unisys Corp.

One Unisys Way

Blue Bell, PA 19424

Tel: 800.874.8647 ext. 495; 585.742.6865 ext. 495

Internet: unisys.com

Principal in charge of financial services:

Dominick Cavuoto

Products/services offered:

a technology services and solutions company, Unisys offers business process outsourcing and IT infrastructure outsourcing services. BPO services include payment processing (including check and remittance processing); insurance processing; mortgage processing; healthcare payer administration. IT outsourcing services include data center management and hosting; and applications management.

Financial client roster (partial):

iPSL (Intelligent Processing Solutions Ltd. (a joint venture with Barclays, Lloyds TSB and HBSC), AIG, NASDAQ.

Fundtech Corp.

30 Montgomery Street

Suite 501

Jersey City, NJ 07302

Tel: 201.946.1100

Fax: 201.946.1313

Internet: fundtech.com

Principal(s) in charge of financial services:

Ben Reuven, CEO

Areas of expertise: outsourcing, contingency and recovery, project management, balance reporting, check management, book transfer, money transfer, ACH, bank reports, OFAC monitoring.

Accenture

Cedar House

41 Cedar Avenue

Hamilton HM 12, Bermuda

Tel: 441.296.8262

Internet: accenture.com

Principal(s) in charge of financial services group:

Karl-Heinz Flother, global managing partner, financial services operating group; Aziz A. Virani, managing partner, FS Technology and Outsourcing Capability Group.

Products/service offered:

business transformation outsourcing, business processes outsourcing, business applications,technology infrastructure, global remote center network.

Financial client roster (partial): Bank of America, Barclays, Credit Suisse, SunTrust Banks, Allstate, AXA Group, Swiss Re, London Stock Exchange.

UMS Banking

750 Fairmont Avenue

Suite 201

Glendale CA 91203

Tel: 800.324.8323, ext: 132

Fax: 818.246.0902

Internet: umsbanking.com

Principal(s) in charge of financial services:

Bruce Ferguson, svp of business development; Al Mategorin, senior consultant

Products/services offered:

agent bank program for merchant bankcard transaction processing, plus a variety of financial transaction applications for special industries.

Online Resources Corp.

7600 Colshire Drive

McLean, VA 22102

Tel: 703.394.5100

Fax: 703.394.5105

Internet: orcc.com

Principal in charge of financial services:

Dan Ritten, svp, Client Services

Products/services offered:

Internet banking and bill payment for consumers; cash management for businesses; remittance services; customer care; customer relationship marketing and Web hosting and design.

Financial client roster (partial): Guaranty Bank, Ohio Savings

MoneyLine Lending Services

15420 Laguna Canyon Rd.

Ste. 100

Irvine, CA 92618

Tel: 800.837.8570

Internet: moneylinelending.com

Principal(s) in charge of financial services: Evan Gentry, president; Brad Barber, evp of mortgage services; and Chris Spilsbury, vp of marketing and business relations

Products/services offered:

private-label mortgage origination services for small- to mid-size institutions.

JP Morgan Chase Bank

Two Chase Manhattan Plaza

14th floor

New York, NY 10081

Tel: 866-2iVAULT

Internet: jpmorgan.com/ivault

Principal(s) in charge of financial services: William Telkowski, CTO

Products/services offered:

i-VAULT! Is an Internet-based outsource solution from JPMorgan Chase that enables organizations to electronically load, store and retrieve all types of documents, electronic forms and data.

Harper McNeil, Inc.

17024 Cambridge Grove Drive

Huntersville, NC 28078

Tel: 704.895.8226

Fax: 704.895.0122

Internet: harpermcneil.com

Principal(s) in charge of financial services:

Robert Harper, Denise McNeil

Products/services offered:

operations system search, conversion management, operations analysis, executive search, and market satisfaction surveys.

Financial client roster (partial): PAB Bankshares, Provident Community, Newberry Federal, People's Community Bank of South Carolina.

Capital Stream

501 N 34th St.

Suite 301

Seattle, WA 98103

Tel: 800.827.2010; 206.545.1273

Internet: capitalstream.com

Principal in charge of financial

services: Kevin Riegelsberger, CEO; Mike Pennell, vp of marketing

Products/services offered:

financial front office automation solutions that enable banks and finance companies to transform paper-based, stand-alone operations into integrated, streamlined finance supply chains.

Areas of expertise: front office automation, transaction processing, workflow, credit decisioning, risk management, Internet banking, branch banking.

Percentage of revenues comprised by financial services: 100 percent

Financial client roster (partial): Merrill Lynch, Bank of the West, Bank of America, Fleet Capital, Siemens Financial Services and Scotia Bank.

Citation Solutions, Inc.

5450 Northwest Central #116

Houston, TX 77092

Tel: 713-895-8261

Fax: 713-895-9989

Internet: citationsolutions.com

Principal(s) in charge of financial services: Leilani Doyle, president; Dean Verner Loehr, director, sales and marketing

Products/services offered:

design and development for the Internet, intranet and wireless devices; Web-enable bank applications; Web site hosting using secure exit control technology; content-specific content management products; marketing demos for bank and treasury management services; treasury management consulting.

Percentage of revenues comprised by financial services: 50 percent

Financial client roster (partial): Bloomberg.com, Southwest Bank of Texas, Sterling Bank, Moody National Bank, Republic National Bank

COCC

135 Darling Drive

Avon, CT 06001

Tel: 888.678.0444; 860.677.1169

Internet: cocc.com

Principal(s) in charge of financial services: Richard R. Leone, president and CEO; Joseph D. Lockwood, CTO

Products/services offered:

Client/server core processing, CRM/datamining, Internet banking, direct support of ATMs, debit card support, check and statement imaging, financial management, profitability, loan origination, and network management.

Areas of expertise: outsourcing, system integration, business uses for technology.

StarTek, Inc.

100 Garfield Street

Denver, CO 80206

Tel: 303.361.6000

Fax: 303.388.9795

Internet: startek.com

Principal in charge of financial services:

William Meade, president and CEO

Products/services offered:

outsourcing solutions firm offering call center and supply chain management.

Saratoga Financial Systems

12 Cornell Rd.

Latham, NY 12110

Tel: 518.786.8030

Fax: 518.786.8038

Internet: saratogafinancial.com

Principal in charge of financial services: Peter T. Rokeach, manager of client services

Products/services offered:

implementation, development, maintenance & support of core banking application software. resources: skilled in management consulting, project management, programming, and business analysis.

Percentage of revenues comprised by financial services: 100 percent

Financial client roster (partial): Citibank, Whitney National Bank, Bank Pekeo S.A.

M ONE, Inc.

2355 E. Camelback Road

Suite 605

Phoenix, AZ 85016

Tel: 602-957-7479

Fax: 602-957-4925

Internet: moneinc.com

Principal(s) in charge of financial services:

Marilyn Seymann, president and CEO

Products/services offered:

consulting services include vendor selection, contract negotiation, vendor risk management, and outsourcing strategy and policy development.

Other consulting services focus on technology strategy, risk assessment/management and corporate governance.

Emick Howard & Seibert, Inc.

600 University Street

Suite 1818

Seattle, WA 98101

Tel: 206.223.4999

Fax: 206.223.4990

Internet: ehs-design.com

Principal in charge of financial services:

Paul Seibert

Products/services offered:

technology integration into powerful service and sales environments, strategic branch planning, market analysis, brand imaging, branch business model development and branch retail and architectural design and implementation.


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